Head Receptionist
La Mon Hotel & Country Club is an independent Hotel, in Northern Ireland. Our company standards reflect our ethos to continually fulfil our service promise.
There has rarely been a better time for new recruits to enter the hospitality industry. For experienced staff, it presents an opportunity to advance their careers or improve their conditions.
Working in hospitality is vibrant, flexible, and no two days are ever the same!
We have an exciting new role to join our growing team.
We are looking for a Head Receptionist to maintain Cash handling, balancing, reconciliations and reservations. To ensure the comfort and satisfaction of all guests and customers.
salary negotiable on experience
About the role
Main tasks and duties
To ensure smooth operational procedures within the reception area;
To maintain and adhere to company's health and safety policies;
To greet customers with a friendly and approachable manner;
To maintain andoperate reception area to hotel standards;
To operate the reception computer and balance the cash till at the end of every shift;
To ensure proper operation of the switchboard, dealing with all customer and telephone enquiries;
To maintain all reception records and ledgers;
To maintain proper and accurate records of all sales, guest accounts as required;
Booking and reservations for meals and accommodation;
To provide the relevant departments with daily information i.e. bookings, resident count or any relevant changes or amendments;
Processing all outgoing mail;
To ensure all opening procedures and security are adhered to for the protection of staff and property and customers as a whole;
To ensure hygiene standards are maintained within reception area;
To ensure the hotel lobby is kept clean and tidy to hotel standards;
To clear glasses/cups etc that may be in the hotel lobby;
To promote and sell the hotel andits products with a friendly and helpful manner;
To greet staff with friendly and approachable manner;
To ensure positive customer care by all staff;
To deal and handle with customer complaints and requests;
To ensure and actively encourage staff training and development to improve performance morale;
To maintain high standard of personal hygiene and appearance;
To ensure effective communication within the reception department and peers;
To promote equal opportunities and cultural diversity;
To attend training courses as and when necessary;
To implement all policies and procedures as devised by management;
To maintain adequate stocks of all items used within reception;
To order, check and accept deliveries of goods and equipment as necessary;
To train and supervise all reception staff to the adequate level as set by management;
To ensure adequate cover at all times in line with hotel targets and goals;
To ensure that due care is taken for the health ands afety of yourself, other employees, residents.members and any other persons on the premises;
Report and where appropriate take action on any incident, fire. loss or damage;
To report all maintenance issues and take appropriate action;
To attend departmental meetings for monthly reports;
To maintain proper and accurate records of all sales, customer accounts as required;
To ensure all opening/closing procedures and security
property and customers as a whole;
are adhered to for the protection of staff.
To maintain a high standard of personal hygiene and appearance;
To ensure facilities hygiene standards are maintained to the hotel standard;
To promote and sell the hotel and its products with a friendly and helpful manner;
To oversee the health, safety and welfare of customers using the facilities;
To deal and handle with customer complaints and requests;
To attend training courses as and when necessary;
To ensure effective communication within the bar department and peers;
To promote equal opportunities and cultural diversity;
To ensure and actively encourage staff training and development to improve performance moral;
To train and supervise all bar staff to the adequate level as set by management;
To implement all policies and procedures as devised by management;
To order, check and accept deliveries of goods and equipment as necessary;
To ensure adequate cover at all times in line with hotel targets and goals;
To ensure that due care is taken for the health and safety of yourself, other employees, residents,members and any other persons on the premises;
Report and where appropriate take action on any incident, fire, loss or damage;
To report all maintenance issues and take appropriate action;
To attend departmental meetings for monthly reports;
Any other duties and responsibilities as requested by the management.
What you will need
Required criteria
- Right to Work in the United Kingdom
- Good Command of English Language
- Must have a professional appearance
- Need transportation due to location
- Minimum 1 year in similar role
Professional skills you’ll need for this job opportunity
Cost Management
Leading Teams
Exceptional Customer Service Skills
Business Computer Systems
La Mon Hotel & Country Club
La Mon Hotel & Country Club is the perfect destination, either to relax and unwind or for a ‘Staycation’, to explore the countless attractions Northern Ireland has to offer. With its countryside location and picturesque landscaped grounds, yet only 15 minutes from Belfast city centre, La Mon Hotel & Country Club offers the best of all worlds, without compromise. Its four-star luxury accommodation, Country Club, pampering at Odessi Health & Beauty, and La Mon Hair Studio, combine to make relaxing effortless, as it should be. Wonderful dining options are available, and whether you choose the romantic setting of The Mill, or the more relaxed atmosphere of Charlie’s Bistro & Lounge, the local produce is freshly prepared by our talented chefs.
La Mon Country Club is a superb facility for the enjoyment of our hotel guests, together with our members, who receive the additional benefits of free access to fitness classes and discounts throughout La Mon Hotel & Country Club. We offer a variety of options for working out, relaxing, or just pure pampering, to suit your every need. With its 15-metre Swimming Pool, two Gyms, and Tennis Court, there are ample ways to exercise. The Jacuzzi, Sauna, and Steam Room provide superb ways to relax. Odessi Health & Beauty and La Mon Hair Studio can offer pampering aplenty, for that pristine finish.
Our benefits
La Mon Hotel & Country Club is an independent Hotel, in Northern Ireland. Our company standards reflect our ethos to continually fulfil our service promise. There has rarely been a better time for new recruits to enter the hospitality industry. For experienced staff, it presents an opportunity to advance their careers or improve their conditions. Working in hospitality is vibrant, flexible, and no two days are ever the same! If the hospitality industry interests you, La Mon Hotel & Country Club is recruiting various full-time and part-work roles.