hero image
hero image
hero image
hero image
hero image

Haulier Relationship Manager

Job Title: Haulier Relationship Manager

Division: Transport

Reports To: Head of Transport

Location: Head Office, Tobermore

The Haulier Relationship Manager’s (HRM) key responsibilities are to build and maintain strong day to day haulier relationships, maintain very high on time delivery levels and to provide excellent customer service.  The role provides a key communication link between our Haulage Partners and the Tobermore Transport Team, CRM, CSM and Loading Teams.

Important Information
Date Posted: 13th May 2022
Closing Date: 1st June 2022
Industry: Manufacturing and Engineering
Job Type: Full time
Salary: Based on Experience
Recruitment Document:

About the role

  • Maintain DAY 1 on-time delivery dates and DAY 1 on-time collection dates on every occasion

  • Build and maintain excellent relationships with hauliers

  • Promote a “Tobermore First” culture amongst our hauliers. Tobermore must be our haulier’s priority when delivering

  • Manage and maintain disciplined everyday communication between our hauliers, the Transport Team, CRM, CSM and Loading Teams

  • Promote and enforce the Haulier Standards Document

  • Use of Power BI and Nav to promote the facts regarding haulier delivery performance

  • POD/Invoicing query resolution

  • When unforeseen delays happen, immediate communication between Planners, internal CRM and CSM Teams and the end customer is paramount

  • Enforce PPE use with all hauliers

  • Develop an Escalation communication process with all hauliers using their key managers

  • Form a link with individual haulier Compliance Managers  

  • Manage the Dynamic Case Analysis and subsequent distribution of results.

  • Apply structured questioning with Hauliers around late delivery excuses and the recording of results for analysis and future re-occurrence

  • Manage a strict on time collection service at Tobermore through the loading calendar

  • Ensuring effective and timely return of PODs within agreed timeframe

  • Providing case and performance analysis in preparation for Haulier Meetings

  • Meet hauliers (In person or on MS Teams) every 2 months with HoT and Planning Manager

  • Question answers/excuses given from Hauliers and record for analysis

  • Provide general ongoing support to the Planning and Transport Admin teams

  • Distribution of haulier paperwork at driver counter

  • Generating ‘purchase orders’ to rectify driver priced sheets requiring adjustments

  • Any other office duties as required.

SeeMeHired icon

What you will need

Required criteria

  • 5 GCSE’s including English & Maths A – C. A-levels.
  • Previous experience in the Haulage/ Transport industry
  • Comprehensive working knowledge of Microsoft Office specifically, Excel and PowerPoint
  • Experience in customer care
  • Experience in Transport Planning and the use of related software
  • Proven track record of service and quality improvement capability
  • Working experience in interacting and managing delivery drivers.
  • IT Proficient
  • High attention to detail & meticulous approach
  • Excellent planning and organisation skills.
  • Ability to communicate effectively with people at all levels to get results
  • Confident to offer constructive challenge with excellent objection handling skills.
  • Being persuasive and engaging.
  • Shows integrity and trust.
  • Proactive, pragmatic. Self-motivated
  • Ability to work effectively as part of a team and independently.

Desired criteria

  • Third level qualification
  • Previous experience of complaint handling.
  • Full and clean driving licence.

Professional skills you’ll need for this job opportunity

Time Management/Organisational skills

Time Management/Organisational skills

Flexibility and Adaptability

Flexibility and Adaptability

IT skills

IT skills

Attention to detail

Attention to detail

Teamworking

Teamworking

Communication

Communication

Planning and Organising

Planning and Organising

Tobermore

Tobermore is a family run organisation, the family ethos of the firm is mirrored in the dedication of our staff. Tobermore is an award winning company and has been recognised both locally and internationally for both business processes and product quality. Our paving and walling products are manufactured from our plant in Northern Ireland and supplied right across the UK and Ireland. Together we will create beautiful spaces by producing world-class products whilst providing an outstanding customer experience.

random image

Tobermore began life as a humble sand and gravel business started by the Henderson family in 1942. We then diversified into concrete products, which were sold to the local community in the 1950s. In the late 1970s we became one of the forerunners in manufacturing block paving – or ‘Pavia’, as it was originally called. Now, more than 75 years later, we are one of the top paving and walling manufacturers in the UK and Ireland, and pride ourselves on our world-class technology and the unrivalled quality of our products.

random image

Our people To this day, the business remains family-run. We employ 450+ staff throughout the UK and Ireland. We embrace, encourage and engage in continuous improvement and continuous learning for all employees. Our people are the backbone to our company. They understand the importance of customer relationships. People buy from people. Our success is a testament to how customers appreciate our staff that have been trained and developed to deal professionally with all customer requirements. We only recruit people who share our values.

Our benefits

You Grow... We Grow It’s true. Continuous improvement lies at the heart of Tobermore's ethos. We encourage our staff to reach their potential through training in a supportive and fulfilling environment. At Tobermore, we take great pride in providing everyone with the opportunity to learn, develop and progress to do great things. We want to give our employees the opportunity to build on the already great skills and experience that they bring with them. View our employee perks below, dependent on the role.

Vacation/Paid time off

Performance bonuses

Paid sick days

Retirement plan and/or pension

Office perks

Employee development programs

Employee discounts

Gym membership or wellness programs

Opportunity to travel

Remote working

Free parking

Free work laptop

Open office

Company retreats

Competitive salary

Event tickets

Long service recognition

We are a proud diversity ambassador

diversity ambassador

Haulier Relationship Manager

Tobermore is a family run organisation, the family ethos of the firm is mirrored in the dedication of our staff. Tobermore is an award winning company and has been recognised both locally and internationally for both business processes and product quality. Our paving and walling products are manufactured from our plant in Northern Ireland and supplied right across the UK and Ireland. Together we will create beautiful spaces by producing world-class products whilst providing an outstanding customer experience.