Rota Coordinator - Wales

Position:     Rota Care Coordinator

Reports to:          Registered Manager

Contract: Fixed term maternity cover

Hours of work: 37.5 Hours per week - Monday to Friday in office

This is an opportunity to be part of a great team of individuals for a company growing exponentially in all parts of Wales. We pride ourselves on guaranteed career development by affording further opportunities to progress for individuals who can demonstrate the valuable skills and attributes Abicare are seeking in their team membersKey Responsibility:       You will be based at the Wales office and you will be responsible for developing and building a profitable business by securing strong relationships with LA’s, Social Services, Brokerage, LHB’s and local community groups. You will maintain a “can do” attitude to forge these relationships by scheduling and organising all rotas for our team of care workers, optimising capacity and continuity of care.  You will ensure all care packages are sufficiently staffed at all times to guarantee the smooth running of the service.

You will be required to produce the carers’ rota in a timely and accurate manner by using the company’s rostering software in use at the time. This will allow the carers to deliver the right care and support to the client at the correct time.

Duties will include:

Data input 

• Carer working hours/availability. 

• Carer’s personal details to assist with match and suitability for planning on the scheduled rota with clients.

• Work in partnership with the CTS to continually improve service delivery.

• Work in partnership with the Recruiter, CTS and Training Department to input training and maintain carer compliance.

• Work in partnership with the CTS role to input Carer Supervision / Spot Checks / Communication etc to maintain carer compliance.

• Client information – ensuring that all the clients’ details are correct. Check that each client is set up with the correct Funder and Contract.  Liaise with local authorities to confirm that clients are funded by them on a regular basis.

• Support the Payroll administrator for any pay issues. 

• Work in partnership with the CTS role to enter Client Care Plan and review dates to maintain compliance.

Rota

• Plan the care rota two weeks in advance and confirm the rota with the carers.

• Optimise carer travel time to reduce mileage costs.

• Ensure any changes (absence, sickness, and holidays), are covered and changed on the computerised rota. 

• Clients need to be informed of any changes to their ‘normal carer’ – this will involve a phone call to the client if the rotas have already been sent to the client.

Growth

• Assist the Development Team to identify new areas of growth.  Accepting, allocating and processing new care packages on the computerised rota system. 

• Assisting the business to pre-empt recruitment needs and liaising with head office recruitment and the Registered Manager.

• Informing the Registered Manager of any major issues regarding the planned care rota – i.e. difficulties covering care calls.  Discuss and agree on a solution.

• Liaising with the head office Finance Team regarding invoicing and payroll.

• Produce reports for internal or external purposes. 

• Liaise with Live-In and support growth in these areas.Support & Communication - Answering all phone calls in a timely and professional manner and directing them to the appropriate person.Integration with 3rd Party Systems - Check that all data is replicated in any other systems to ensure accuracy.

Promote the image of Abicare Services LtdWhenever you are on duty you will be expected to promote and maintain Abicare’s image and values:   C.H.E.C.K - Committed, Honest, Empowering, Collaborative and Kind. 

Adhere to all requirements set by Abicare Services Ltd standardsThe standard of care expected at Abicare is documented in the companies Standards, which can be found in every office and on the intranet. You will be expected to adhere to all of these standards whilst working for the company.

This is not a detailed list and you may be asked to assist with any other duties as and when required.