Relief Support Manager
At Altogether Care, we truly believe that caring in the community is a passion not just a job.
We look for values over experience.
Altogether Care are one of the biggest care providers in the South and have capacity for a Support Officer to join our growing team!
Job Description
The Support Officer is responsible for the management of the assigned office to be operational and compliant.
The Support Officer will be expected to support any Care at Home service within all regions and be flexible in terms of travel.
The Support Officer will be expected to manage services where there is a manager absent due to a vacancy, leave or sickness.
You will also support to mentor both new managers and operational staff who are experiencing day to day issues. You may also be asked to assist with specific projects such as services with issues.
Altogether Care are proud to have an outstanding 4.4 Indeed company star rating and rising!
We are one of the biggest care providers in the south with over 30 years experience.
Furthermore 75% of our management team have been promoted from within.
Start your Altogether Care journey today!
About the role
Your daily duties and responsibilities
When acting Manager you’ll take the lead on all compliance matters including CQC and Local Authority requirements, Internal Quality Audits, Safeguarding and serious complaints.
In a supporting role, you can assist in identifying with the Manager under performing or new employees who require mentoring into their role.
You’ll assist and support the registered Manager’s, Care Manager’s and support staff consistently deliver high quality, bespoke care and support packages’
You’ll carry out the required company auditing processes such as the Audit File, Medication Error File and Safeguarding Log and keep them up to date
Provide assistance with both staff rostering and client care plan systems to ensure they are up to date and compliant.
Support and implement remedial action plans from all quality assurance or compliance audits
You’ll ensure the office team are proficient in the processes for their roles in the operational side of running the office
Provide support both new and existing Field Care Supervisors and Managers are both confident and competent on the rostering and care planning software
Work with the team and maintain stability of the office
Investigating complaints and concerns taking appropriate action; reporting the matter to the Care at Home Operations Manager and/or CQC or Safeguarding as appropriate.
Ensuring all records held are complete and maintaining accuracy on a timely basis in accordance with the needs of the business and CQC.
Hold monthly meetings/operational reviews with the office team.
Attending Altogether Care LLP Managers and local authority provider meetings
Liaise with Central Recruitment Team for all vacancies
Hold interviews for recruitment of all levels of staff
Report as required to the Regional Support Manager on the branches progress
Orientate and induct all new office members into the Altogether Care LLP way
Your benefits
Automatic Pension Enrolment
Mileage rate of 0.40p per mile
Two year Blue Light card membership
Refer a friend scheme
Access to hundreds of retail discounts to save you money every day
What you will need
Required criteria
- Are you legally allowed to work in the UK?
Professional skills you’ll need for this job opportunity
Establishing Rapport With Clients
Managing a Client Engagement
Ability to Identify and Anticipate needs
Altogether Care
Altogether Care is a family-owned and operated business, rooted in the Dorset and South Somerset community for over 30 years. We see our clients as an extended family. So we work hard to understand the ‘real you’ and put your wellbeing, quality of life and independence at the centre of everything we do. Our aim is to help you live as independently as possible with the peace of mind that professional care and support is always there when you need it.
We recognise that the most important people after our clients, are our front line care providers who support them. With care providers employed across our care services throughout the South West, we know that they are the key to our success, and the core of our business. In addition to our care providers, our founders and the management team all work closely together, and all of whom have multiple years’ experience within the care sector.
Our benefits
We are always looking to expand our team who are passionate about what they do. Available roles include care and support workers, registered nurses, administrators, and chefs. Whatever your vocation, we would love to welcome you to the Altogether Care family!
Vacation, Paid time off
Retirement plan and/or pension
Flexible schedule
Office perks
Employee development programs
Employee discounts
Referral bonus
Open office
Competitive salary
Long service recognition
Wellbeing Scheme
Blue Light Card
Work With Charities
Culture of recognition
On the job learning
Progression opportunities
Long service awards
Staff celebration events
We are a proud diversity ambassador
