Assistant Front Office Manager- Europa Hotel
We have an exciting opportunity at The Europa Hotel.
To assist with the effective and professional management of Front Office for the greatest enjoyment of the guests and maximum profit contribution to the hotel.
About the role
- To assist in the management of Front Office staff, to ensure the efficient operation of Front Office and the delivery of excellent service.
- To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity.
- To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.
- To ensure company policies relating to cash handling, stock control and stock ordering are implemented and monitored, taking appropriate action to resolve problems.
- To assist Front Office Management to ensure the team receive the appropriate training, coaching and development to provide effective and efficient service in line with company standards.
- To maintain effective communication and relationships with other hotel departments and suppliers to maintain an effective operation and ensure guest satisfaction.
- To ensure you and the team are aware of all hotel services and are proactive in the sale of these to guests
- To ensure you and the team check in guests on arrival and check them out at the end of their stay and ensure the correct procedures are followed for receiving payment and that you provide accurate and efficient guest billing.
- To ensure the team are knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
- To ensure you and the team assist guests with any reasonable request for hotel services
- To ensure you and the team respond to complaints and find the appropriate solution.
- To ensure you and the team take responsibility for the security of Front Office and relevant storage areas.
- To ensure the Front Office fixtures and equipment are properly maintained and presented, with the highest standards of cleanliness and housekeeping.
- To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and Company policy and procedures.
- To seek and continuously develop knowledge relating to competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.
- To ensure the Hotel’s compliance with all matters relating to best practice and all other relevant legislation.
- To carry out Duty Manager duties as required
- Any other duties as required by Senior Management
What you will need
Required criteria
- Right to Work in the United Kingdom
- Good Command of English Language
- Must have previous Hotel Front Office management experience
- Must be educated to GCSE level or the equivalent with Grades A_C in English and Maths
- Must be computer literate and have excellent communication skills
- Must have a professional appearance
Desired criteria
- Ideally be educated to third level standard
Professional skills you’ll need for this job opportunity
Exceptional Customer Service Skills
Reception skills
Reservation skills
Local Knowledge Skills
Supervisory Skills
Hastings Hotels
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.
Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry.
Our benefits
We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.