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Front Office Manager

We have an exciting position at the Stormont Hotel for a Front Office Manager.

This role would be perfect for an experienced Assistant Front Office Manager looking for that next step in your career. The Stormont Hotel is the perfect place to do exactly that.

You would be responsible for the effective and professional management of Front Office for the greatest enjoyment of the guests and maximum profit contribution to the hotel.

Important Information
Date Posted: 8th May 2022
Closing Date: 29th May 2022
Industry: Hospitality
Job Type: Full time
Salary: Based on Experience

About the role

Key Responsibilities

  • To manage and motivate staff through effective communication, training and development, in accordance with company policies and relevant employment legislation, ensuring HR procedures are followed.
  • To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity.
  • To determine and agree annual budgets, putting in place appropriate mechanisms to effectively manage costs and all factors relating to profitable performance of the Front Office function, ensuring appropriate plans are created, agreed, communicated, implemented and reviewed.
  • To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.
  • To ensure company policies relating to cash handling are implemented and monitored, taking appropriate action to resolve problems.
  • To ensure Front Office staff receive the appropriate training, coaching and development to provide effective and efficient service in line with company standards.
  • To maintain effective communication and relationships with other hotel departments and enforcement agencies to maintain an effective operation and ensure guest satisfaction. 
  • To ensure you and your team are aware of all hotel services and are proactive in the sale of these to guests.
  • To ensure you and the team check in guests on arrival and check them out at the end of their stay and ensure the correct procedures are followed for receiving payment and that you provide accurate and efficient guest billing.
  • To ensure the team are knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
  • To ensure you and the team assist guests with any reasonable request for hotel services.
  • To ensure you and the team respond to complaints and find the appropriate solution.
  • Ensure you and the team take responsibility for the security of Front Office and relevant storage areas
  • To ensure the Front Office areas, fixtures and equipment are properly maintained and presented, with the highest standards of cleanliness and housekeeping.
  • To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and Company policy and procedures.
  • To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.
  • To assist with the recruitment, selection and utilisation of reception staff to achieve the optimum use of staff resource in line with business peaks and troughs.
  • To contribute to the development of the hotel business plan, projects and initiatives to continually develop the hotel business and market position.
  • To ensure the Hotel’s compliance with all matters relating to the licensing laws, Customs and Excise Regulations and all other relevant legislation.
  • To carry out Duty Manager duties as required.
  • Any other duties as required by Senior Management
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What you will need

Required criteria

  • Must have a proven record of Front Office management experience gained within a 4/5 star hotel
  • Must be educated to GCSE level or the equivalent with grades A-C in English and Maths
  • Must be computer literate and have excellent communication and customer service skills
  • Must have a professional appearance

Desired criteria

  • Ideally educated to third level standard.

Professional skills you’ll need for this job opportunity

Resource Allocation

Resource Allocation

Data Entry and Basic Computer Skills

Data Entry and Basic Computer Skills

Supervisory Skills

Supervisory Skills

Budgeting and Forecasting

Budgeting and Forecasting

Building Teams

Building Teams

Hastings Hotels

Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.

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Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, two stand-alone grill bar/restaurants and two luxury spas. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

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Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry.

Our benefits

Vacation/Paid time off

Retirement plan and/or pension

Employee development programs

Employee discounts

Competitive salary

Event tickets

Preferential room rates

Family and friends rates

Discount on meals purchased

Discount on spa treatments/products

Discount in gift shop

Long service recognition

Free meals during shifts

Free parking/Discounted parking

Front Office Manager

Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.