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Concierge - Europa Hotel

We have an exciting opportunity at The Europa Hotel

To be responsible for providing a professional concierge service for the greatest enjoyment of the guests and the maximum profit contribution to the hotel. 

Important Information
Date Posted: 6th May 2022
Closing Date: 16th May 2022
Industry: Hospitality
Job Type: Full time
Salary: Based on Experience

About the role

Key Duties

  • To welcome guests to the hotel, directing and assisting them as required.

  • To provide guests with information on facilities, services, events and attractions, tours, travel routes and transport schedules, arranging tickets, bookings, appointments and reservations as required.

  • To provide guests with maps, brochures and other literature, relevant to the area.

  • To be aware of all hotel services and proactive in the sale of these to guests.

  • To ensure you handle, store and deliver guest luggage to the appropriate destination

  • To provide a guest car parking valet service

  • To assist guests with any reasonable request for hotel services.

  • To ensure all equipment and materials are used in correct manner and any problems are reported immediately.

  • To work effectively with colleagues to ensure an harmonious working environment where all employees are treated with respect and dignity.

  • To maintain the security of guest property and storage areas at all times, immediately reporting any breaches.

  • To comply with all health, safety and hygiene policies and procedures.

  • To respond to guest complaints and in the first instance find the appropriate solution.

  • To ensure that guest concerns, complaints and difficulties are dealt with courteously and        efficiently, reporting them to the Head Concierge/Duty Manager.

  • Any other duties as required by management.

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What you will need

Required criteria

  • Right to Work in the United Kingdom
  • Good Command of English Language
  • Must have previous customer care experience.
  • Must have excellent communication skills and a professional appearance.
  • Must be educated to GCSE standard or the equivalent with grades A-C in English and Maths.
  • Full clean driving licence with no penalty points.

Desired criteria

  • Previous experience in a similar role.

Professional skills you’ll need for this job opportunity



Exceptional Customer Service Skills

Exceptional Customer Service Skills

Valet Parking Skills

Valet Parking Skills

Local Knowledge Skills

Local Knowledge Skills

Hastings Hotels

Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.

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Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, two stand-alone grill bar/restaurants and two luxury spas. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

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Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry.

Our benefits

Vacation/Paid time off

Retirement plan and/or pension

Employee development programs

Employee discounts

Competitive salary

Event tickets

Preferential room rates

Family and friends rates

Discount on meals purchased

Discount on spa treatments/products

Discount in gift shop

Long service recognition

Free meals during shifts

Free parking/Discounted parking

Concierge - Europa Hotel

Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.