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Duty Manager

La Mon Hotel & Country Club is an independent Hotel, in Northern Ireland. Our company standards reflect our ethos to continually fulfil our service promise.

There has rarely been a better time for new recruits to enter the hospitality industry. For experienced staff, it presents an opportunity to advance their careers or improve their conditions. 

Working in hospitality is vibrant, flexible, and no two days are ever the same!

We have an exciting new role to join our growing team.

We are looking for a Duty Manager to greet and welcome prospective, current customers and residents of the hotel and to ensure the individuals safety and comfort at all times.  To ensure the expected high standards of customer service, health & safety, cleanliness and hygiene is maintained in La Mon Hotel as a whole

Important Information
Date Posted: 28th April 2022
Closing Date: 20th May 2022
Industry: Hospitality
Job Type: Full time
Salary: Based on Experience

About the role

 Main tasks and duties

 ·     Overseeing delivery of consistent quality customer experiences in all food & beverage outlets in hotel including banqueting / functions

·     To ensure smooth operational procedures within the hotel;

·     To maintain and adhere to company’s health and safety policies;

·     To ensure positive customer care by all staff;

·     To promote and sell the hotel and its products with a friendly and helpful manner;

·     To ensure the customer needs are met at every opportunity;

·     To control and co-ordinate staff as and when required;

·     To oversee all food and beverage service;

·     To visit and check all departments when on duty;

·     To assist any department as and when required;

·     To plan, organise and prep the function/conference rooms as and when required;

·     To ensure hygiene standards are maintained at all times;

·     To deal and handle with customer complaints and requests;

·     To maintain a high standard of personal hygiene and appearance

·     To carry out periodic checks on rooms and on all equipment;

·     To attend training courses as and when necessary;

·     To promote equal opportunities and cultural diversity;

·     To ensure effective communications with all departments and peers;

·     To ensure that due care is taken for the health and safety of yourself, other employees and any other persons on the premises;

·     Report and where appropriate take action on any incident, accident, fire, loss or damage;

·     To ensure and actively encourage staff training and development to improve performance moral;

·     To implement all policies and procedures as devised by management;

·     To order, check and accept deliveries of goods and equipment as necessary;

·     To train and supervise all staff to the adequate level as set by management;

·     To ensure adequate cover at all times in line with hotel targets and goals;

·     To report all maintenance issues and take appropriate action;

·     Any other duties and responsibilities as requested by management.

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What you will need

Required criteria

  • Have min 2 year experience as a duty manager or similar management role, within the Hospitality Industry
  • Knowledge of cash & stock management
  • Knowledge of Health & safety procedures
  • Strong organisational skills.
  • Hands on approach, with can do attitude
  • Availability to work in shifts including weekends & evenings
  • Be personally motivated & Can lead and motivate a team
  • Have great management & communication skills
  • Have a passion for their role within the Hotel
  • Have a mature and pleasant manner for dealing with customers and team members alike
  • Need transportation due to location

Desired criteria

    Professional skills you’ll need for this job opportunity

    Establishing Rapport With Clients

    Establishing Rapport With Clients

    Ability to Identify and Anticipate needs

    Ability to Identify and Anticipate needs

    Local Knowledge Skills

    Local Knowledge Skills

    Building Relationships

    Building Relationships

    La Mon Hotel & Country Club

    La Mon Hotel & Country Club is an award winning four star hotel on the periphery of Belfast City Centre

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    La Mon Hotel & Country Club is the perfect destination, either to relax and unwind or for a ‘Staycation’, to explore the countless attractions Northern Ireland has to offer. With its countryside location and picturesque landscaped grounds, yet only 15 minutes from Belfast city centre, La Mon Hotel & Country Club offers the best of all worlds, without compromise. Its four-star luxury accommodation, Country Club, pampering at Odessi Health & Beauty, and La Mon Hair Studio, combine to make relaxing effortless, as it should be. Wonderful dining options are available, and whether you choose the romantic setting of The Mill, or the more relaxed atmosphere of Charlie’s Bistro & Lounge, the local produce is freshly prepared by our talented chefs.

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    La Mon Country Club is a superb facility for the enjoyment of our hotel guests, together with our members, who receive the additional benefits of free access to fitness classes and discounts throughout La Mon Hotel & Country Club. We offer a variety of options for working out, relaxing, or just pure pampering, to suit your every need. With its 15-metre Swimming Pool, two Gyms, and Tennis Court, there are ample ways to exercise. The Jacuzzi, Sauna, and Steam Room provide superb ways to relax. Odessi Health & Beauty and La Mon Hair Studio can offer pampering aplenty, for that pristine finish.

    Our benefits

    La Mon Hotel & Country Club is an independent Hotel, in Northern Ireland. Our company standards reflect our ethos to continually fulfil our service promise. There has rarely been a better time for new recruits to enter the hospitality industry. For experienced staff, it presents an opportunity to advance their careers or improve their conditions. Working in hospitality is vibrant, flexible, and no two days are ever the same! If the hospitality industry interests you, La Mon Hotel & Country Club is recruiting various full-time and part-work roles.

    Vacation/Paid time off

    Retirement plan and/or pension

    Flexible schedule

    Office perks

    Employee development programs

    Employee discounts

    Gym membership or wellness programs

    Free parking

    Open office

    Competitive salary

    Preferential room rates

    Discount on spa treatments/products

    Free meals during shifts

    Duty Manager

    La Mon Hotel & Country Club is an award winning four star hotel on the periphery of Belfast City Centre