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Hotel Operations Manager

Reports to:    

General Manager

Main function:

The Operations Manager will manage the day-to-day running of all food and beverage, leisure, front of house and banqueting activity and will coordinate with all other department managers to ensure the highest level of customer service.  They will promote a cost conscious culture throughout the organisation, while continuously enhancing all services offered through innovative customer services. 

This role will require close collaboration with the Gallen Hospitality Senior Management Team to ensure the best possible standards of customer services and highest revenue at all times.

Important Information
Date Posted: 23rd May 2022
Closing Date: 13th June 2022
Industry: Hospitality
Job Type: Full time
Salary: Based on Experience

About the role

  • Responsible for developing operational plans to meet the needs of strategic objectives and income targets.

  • Set and monitor service standards across all areas of operations.

  • Ensure that standard operating procedures are in place and up-to-date in each department.   

  • Contribute to the development of new customer service lines.

  • Ensure that all managers are delivering a high standard of customer service at all times.

  • Act as first point of contact in executing the customer satisfaction and complaints procedures, responsible for scoping the investigation and escalation where necessary. 

  • Retain responsibility and accountability for the Hotel day to day operations.

  • Embed a cost conscious culture in the Hotel by controlling, reviewing and reporting on KPIs across the organisation.

  • Monitor revenue, purchasing costs, departmental budgets and evaluation against KPIs.

  • Oversee the preparation of weekly management reports.

  • Development and implementation of a customer engagement strategy.

  • Take full responsibility for the general appearance of the premises to include; cleanliness, layout, lighting, music, heating, external premises.  

  • Ensure that all aspects of the Hotel’s operation are in accordance with the prevailing statutory regulations, particularly in relation to licensing, employment law and health and safety.

  • Develop and maintain trusting relationships with internal & external stakeholders to ensure that revenue trends and opportunities are maximised, as well as to update on operational activity. 

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What you will need

Required criteria

  • 3 Years' Experience as an Operations Manager
  • Demonstrable Excellent Communication Skills
  • Demonstrable Experience Leading a Multi-Functional Team
  • Demonstrable Strong Leadership Acumen
  • Ability to Design and Implement an Operations Management Strategy
  • Demonstrable Outstanding Organisational Skills

Desired criteria

  • Experience in Financial Budgeting and Forecasting
  • 3 Years' Experience as an Operations Manager in the Hotel / Tourism Sector

Professional skills you’ll need for this job opportunity



Food Service Skills

Food Service Skills

Exceptional Customer Service Skills

Exceptional Customer Service Skills

Supervisory Skills

Supervisory Skills

Gallen Hotel Group

A family-run hotel group owned and managed by the Gallen Family.

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The Gallen Hospitality group is comprised of three 4-star, family-run hotels located in Ballybofey and Gweedore, Co Donegal. Owned by the Gallen family, the Villa Rose Hotel was established in the year 2000 and is comprised of 57 bedrooms, state of the art spa facility and has been consistently named Ireland’s top hotels in the Tripadvisor Traveller’s choice awards. In 2016, the Gallen family added Jackson’s Hotel to their offering. With 135 bedrooms, a leisure centre and extensive conference & banqueting facilities the hotel is one of the largest in the region. In 2021, the family acquired An Chúirt Hotel in Gweedores 66 bedrooms & a health club. An Chúirt is nestled in the beautiful Donegal countryside with the iconic Errigal Mountain as it's backdrop.

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At Gallen Hospitality our culture centers around our people and we focus on their well-being, safety and equality. With over 300 employees, we are a principal hospitality employer in the County. When we take care of our staff, our staff take care of our guests. WELL-BEING We believe the role we can play in our employees well-being is one of the most important responsibilities we have as employers. EQUALITY We operate an Equal Opportunities Policy. We are proud of how often employees are promoted within the Group. SAFETY We have implemented the Failte Ireland Covid 19 Safety charter, operated at the highest level to ensure the safety of our employees.

Our benefits

We pride ourselves on creating a positive working environment for all our employees, with employee wellbeing, autonomy and supportive management at the core of everything we do.

Vacation/Paid time off

Flexible schedule

Office perks

Employee discounts

Gym membership or wellness programs

Free parking

Open office

Competitive salary

Family and friends rates

Discount on meals purchased

Discount on spa treatments/products

Free meals during shifts

Free parking/Discounted parking

Hotel Operations Manager

A family-run hotel group owned and managed by the Gallen Family.