Customer Service Coordinator/Service Advisor (Fleet)

What you will be doing:

• Be the friendly and professional first point of contact for our valued customers, both in person and over the phone.

• Efficiently manage service and repair bookings, keeping customers informed every step of the way.

• Collaborate closely with our workshop and parts teams to ensure smooth and efficient operations.

• Proactively advise customers on service and maintenance plans to keep their vehicles in optimal condition.

• Deliver exceptional customer satisfaction through clear, concise communication and thorough attention to detail.

• Provide comprehensive administrative support to drivers and fleet operators, including MOT bookings.

What we are looking for:

• A true customer service champion with outstanding communication skills.

• Experience working with large fleet companies is highly desirable.

• Familiarity with the One Link system is a plus.

• Strong organisational skills and an excellent attention to detail.

• A team player who excels in a fast-paced environment.

• Proven experience in a service advisor, customer service, or administrative role.

• Previous experience in the automotive retail environment is a significant advantage.

If you are ready to take your customer service career to the next level, apply today and join the Donnelly Group Mallusk team!

This is not an exhaustive list of duties, and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.

Donnelly Group is an equal opportunities employer.

The company reserves the right to expand the short-listing criteria to facilitate the short-listing process. We regularly review applications and reserve the right to close this advert early if we identify suitable candidates.