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Hotel Receptionist

Reports to: Front Office Supervisor

An Chúirt Hotel are looking for a Hotel Receptionist.

Important Information
Date Posted: 10th May 2022
Closing Date: 24th May 2022
Industry: Hospitality
Job Type: Full time
Salary: Based on Experience

About the role

Main Duties and Responsibilities

  • Meeting & greeting clients/customers in a warm, friendly manner.
  • Ensuring a high standard of personal presentation.
  • Excellent verbal and written communication skills.
  • A good telephone manner.
  • Customer service skills, patience and tact.
  • Taking Reservations by phone, email
  • Communicating with customers via facebook and pubble
  • Preparing Bills and dealing with payments for guests and accounts, Dealing with Sales Ledger accounts
  • Provide information, answering queries that guests may have either through knowledge or online
  • Listening to complaints and following procedure
  • Make sure that any necessary information goes to the housekeeping, restaurant, maintenance, and management departments regarding guest needs
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What you will need

Required criteria

  • Right to work in Ireland
  • Good Command of English Language
  • Customer service experience
  • At Least 2 Year's Experience in a Similar Role
  • Working Knowledge of Computers, to include Microsoft Suite

Desired criteria

  • Proficient computer skills
  • Experience in a similar role

Professional skills you’ll need for this job opportunity

Customer Service

Customer Service

Exceptional Customer Service Skills

Exceptional Customer Service Skills

Reception skills

Reception skills

Gallen Hotel Group

A family-run hotel group owned and managed by the Gallen Family.

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The Gallen Hospitality group is comprised of three 4-star, family-run hotels located in Ballybofey and Gweedore, Co Donegal. Owned by the Gallen family, the Villa Rose Hotel was established in the year 2000 and is comprised of 57 bedrooms, state of the art spa facility and has been consistently named Ireland’s top hotels in the Tripadvisor Traveller’s choice awards. In 2016, the Gallen family added Jackson’s Hotel to their offering. With 135 bedrooms, a leisure centre and extensive conference & banqueting facilities the hotel is one of the largest in the region. In 2021, the family acquired An Chúirt Hotel in Gweedores 66 bedrooms & a health club. An Chúirt is nestled in the beautiful Donegal countryside with the iconic Errigal Mountain as it's backdrop.

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At Gallen Hospitality our culture centers around our people and we focus on their well-being, safety and equality. With over 300 employees, we are a principal hospitality employer in the County. When we take care of our staff, our staff take care of our guests. WELL-BEING We believe the role we can play in our employees well-being is one of the most important responsibilities we have as employers. EQUALITY We operate an Equal Opportunities Policy. We are proud of how often employees are promoted within the Group. SAFETY We have implemented the Failte Ireland Covid 19 Safety charter, operated at the highest level to ensure the safety of our employees.

Our benefits

We pride ourselves on creating a positive working environment for all our employees, with employee wellbeing, autonomy and supportive management at the core of everything we do.

Vacation/Paid time off

Flexible schedule

Office perks

Employee discounts

Gym membership or wellness programs

Free parking

Open office

Competitive salary

Family and friends rates

Discount on meals purchased

Discount on spa treatments/products

Free meals during shifts

Free parking/Discounted parking

Hotel Receptionist

A family-run hotel group owned and managed by the Gallen Family.