This job expired on 26th March 2025
Customer Service Co-ordinator / Service Advisor
Are you a customer-focused professional with a passion for delivering exceptional customer service?
Do you thrive in a fast-paced environment, delivering top-quality service to customers?
If so, we want YOU to join our team at Donnelly Group, Maydown.
About the role
At Donnelly Group, we pride ourselves on providing an outstanding customer experience. As a Customer Service Co-ordinator / Service Advisor, you’ll play a key role in ensuring our customers receive the best service possible, acting as the crucial link between our customers and our expert technicians.
What You’ll Be Doing
· Acting as the first point of contact for customers, providing a friendly and professional service.
· Managing service and repair bookings, keeping customers informed at every stage.
· Coordinating with the workshop and parts teams to ensure smooth operations.
· Advising customers on service and maintenance plans to keep their vehicles in top condition.
· Delivering exceptional customer satisfaction through clear communication and attention to detail.
· The role will involve face to face and over the phone interactions with customers and colleagues.
What We’re Looking For
· A customer service champion with excellent communication skills.
· Strong organisational abilities and attention to detail.
· A team player who thrives in a busy, fast-paced environment.
· Previous experience in a Service Advisor, customer service, or administrative role
This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.
Donnelly Group is an equal opportunites employer.
The company reserves the right to expand the short listing criteria to facilitate the short listing process.
What you will need
Required criteria
- Excellent organisation and time management skills
- Previous experience in a customer service role
- High levels of IT competence; including MS Office and working knowledge of a CRM system
- A full valid drivers licence
Desired criteria
- Knowledge of vehicle parts would be advantageous
Professional skills you’ll need for this job opportunity
Customer Service
Establishing Rapport With Clients
Exceptional Customer Service Skills
Time Management/Organisational skills
Upselling
Exceeding Customer Expectations
Working Under Pressure
Donnelly Group
As Northern Ireland’s largest family-owned motor retailer, the Donnelly Group offers customers the best deals on a huge selection of new cars, used cars, and commercial vehicles. Built on customer service over 70 years ago, the Donnelly Group prides itself on the quality of service provided to every customer throughout the process of matching them to a vehicle that suits their needs, requirements, and budget. With nine locations across Northern Ireland in Ballymena, Bangor, Belfast, Derry/Londonderry, Dungannon, Dungannon M1, Eglinton, Enniskillen, Mallusk, and Maydown Derry/Londonderry, motorists are never far away from a Donnelly Group showroom.
The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh. Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland. We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.
Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.
Our benefits
Vacation, Paid time off
Performance bonuses
Paid sick days
Retirement plan and/or pension
Office perks
Employee development programs
Employee discounts
Free parking
Cycle to work
Referral bonus
Competitive salary
Life insurance
Family and friends rates
Long service recognition
Employee Assistance Scheme
Perks Card
Wellbeing Scheme
Work With Charities
Social Opportunities
On the job learning
Progression opportunities
Access to Health & Wellbeing app
Long service awards
Service recognition increases to annual leave
Company employee App
Customer Service Co-ordinator / Service Advisor
As Northern Ireland’s largest family-owned motor retailer, the Donnelly Group offers customers the best deals on a huge selection of new cars, used cars, and commercial vehicles. Built on customer service over 70 years ago, the Donnelly Group prides itself on the quality of service provided to every customer throughout the process of matching them to a vehicle that suits their needs, requirements, and budget. With nine locations across Northern Ireland in Ballymena, Bangor, Belfast, Derry/Londonderry, Dungannon, Dungannon M1, Eglinton, Enniskillen, Mallusk, and Maydown Derry/Londonderry, motorists are never far away from a Donnelly Group showroom.