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Spa Receptionist

Killeavy Castle Estate is seeking Spa Receptionist for this award winning 4-star hotel. 

Experienced and motivated Spa Receptionist to join our team.  In your role of Spa Receptionist, you will be responsible for the day-to-day operation of the Spa reception reporting directly to the Spa Reception Supervisor and Spa Treatment Manager. Responsible for ensuring the constant delivery of the core mission and values of Killeavy Castle Estate. 

Role Objective;

Working as part of the operational team, the Spa Receptionist will provide the highest levels of Customer Service and ensuring the efficient Customer journey to the Hotel customers.

Important Information
Date Posted: 20th April 2022
Closing Date: 31st May 2022
Industry: Hospitality
Job Type: Part time
Salary: Based on Experience

About the role

Key Duties include;

  • Ability to answer any queries that guests may have on the Estate facilities.
  • Be flexible regarding working hours during Monday to Sunday and be adaptable to work beyond scheduled hours if business levels demand.
  • Have an understanding of what it takes to exceed guest expectations by providing first class standards of presentation, health and safety and customer care.
  • Ensure guests receive a warm welcome to the premises and providing a high level of hospitality, showing guests through to the relaxation areas.
  • To check-in guests and complete consultation forms prior to commencing treatments.
  • A good eye for detail and a desire to take responsibility, through to resolution, for issues and concerns generated by our guests.
  • Ensure reputation is upheld with professionalism and internal standards.
  • Have an in-depth knowledge of all treatments that the Spa offers and be able to explain and upgrade them to the guests.
  • Ensure Open-up and Close-down are completed correctly in line with SOP’s.
  • Ensure the reception desk is manned at all times.
  • Ensure the booking dairy is populated correctly with staff rotas, lunches and other designated duties.
  • Ensure that all bookings are confirmed and booked in such a way to maximise in revenue.
  • To be conversant in the use of the companies’ telephone and computer systems.
  • Handle all departmental floats as required, maintaining high levels of security whilst ensure billing is correctly done to the agreed standards.
  • To be accurate in till operations and cash-up procedures.
  • Ensure there are sufficient stocks of laundry and retail products at all times.
  • Proactive positive attitude and ability to communicate effectively at all levels.
  • Being aware of all sales outlets within the establishment and trying at all times to promote these to guests.
  • Ensure the reception area is clean and tidy at all times and well stocked.
  • Ensure relaxation room, pre-treatment room, changing and thermal facilities are kept clean, tidy and fully stocked.
  • Comply with the company standards and operation procedures manual.
  • Assist other departments/ duty manager with any reasonable requests.
  • Ensure there is an accurate hand-over at the beginning and end of each shift.
  • Report any complaints or faults to the manager and ensure that they are logged.
  • Effective communication with other employees to ensure the day-to-day business runs smoothly.
  • Attend all meetings as and when required.
  • Ensure good communication with all Spa staff.
  • Remain constantly aware of security and report or act any suspicious event or person.
  • Ensure reception, treatment and thermal areas are secure at the end of day.
  • To maintain the highest standard of personal hygiene, appearance, and dress at all times.
  • To ensure the correct uniform is worn, having been cleaned and ironed regularly.
  • Be polite and approachable to all guests and other staff members.
  • To be punctual at all times especially for treatments and arrival to work times.
  • Maintain good working relationships with all colleagues.
  • To maintain an awareness of all Health and Safety requirements, as outlined in the Staff Handbook and internal policies.
  • To ensure awareness of the Estates fire procedures and the use of firefighting equipment.
  • To understand and follow the Estates emergency evacuation procedures.
  • Other duties as required and requested by management. 
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What you will need

Required criteria

  • One years’ experience of working in a Front of House / Hospitality role (spa preferably)
  • Self-motivated and have the ability to prioritise work.
  • Excellent interpersonal skills.
  • Be fluent in both written and spoken English.
  • Working knowledge of the Internet and Microsoft Office and associated bookings systems
  • Ability to work on your own initiative.
  • Have the ability to multi-task in a fast-paced environment.

Desired criteria

    Professional skills you’ll need for this job opportunity

    Managing Teams

    Managing Teams

    Microsoft Office Suite

    Microsoft Office Suite

    Reception skills

    Reception skills

    Killeavy Castle Estate

    Our Estate provides accommodation choices of a 19th century Castle, a 45 guestrooms boutique-style Hotel, a self-catering Gatelodge. An Elemis Spa complete with Thermal areas. Having our own farm onsite allows for our award-winning Restaurant and Bistro Bar to provide a true Farm to Fork experience.

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    Killeavy Castle Estate is the perfect antidote for those seeking a complete escape from a busy lifestyle. As the centrepiece of 350 acres of mixed farm and woodland in County Armagh’s stunning Slieve Gullion, it’s the ideal place to escape, retreat, relax and unwind. Discover the finest in luxury accommodation in Northern Ireland, located just 10 minutes outside Newry and one hour from both Belfast and Dublin airports. Indulge in a romantic couple’s getaway, luxury spa break or simply take a restful rural retreat immersed in the picturesque beauty of nature and historic wonder. Offering a range of cosy, luxurious accommodation types from a 19th century Castle to a 45-guestroom boutique style Hotel or a quaint self-catering Gatelodge.

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    We aim to provide an environment for commitment and performance motivated people to flourish with us in achieving our objectives; you, as part of our team, enhance our ability to achieve this. Our vision is to become a leading hotel both in Northern Ireland and internationally with a motto of ‘Get closer to what’s important’. To guide us in fulfilling this vision, we have developed a culture based on respect - for our customers, our community, our staff and our environment. The pillars of this respect-based culture are our core values of integrity, diversity, innovation, excellent customer service and teamwork. Our success depends on each one of us making a full contribution.

    Our benefits

    We are still a young and developing company. This is a great time to join our team and make your mark in the company as we grow you grow. If you are not quite ready to climb the careers ladder, expand your insight and experience of the industry by working in the various departments of Killeavy Castle Estate. You can challenge yourself in a reception-based role, deliver first-class service with first-class dining in our Restaurant, Kitchen, and Bar, learn the Killeavy standards of perfection in our Accommodation department or get involved in our onsite Working Farm.

    Retirement plan and/or pension

    Office perks

    Employee development programs

    Employee discounts

    Free parking

    Competitive salary

    Preferential room rates

    Family and friends rates

    Discount on spa treatments/products

    Discount in gift shop

    Free meals during shifts

    Free parking/Discounted parking

    Spa Receptionist

    Our Estate provides accommodation choices of a 19th century Castle, a 45 guestrooms boutique-style Hotel, a self-catering Gatelodge. An Elemis Spa complete with Thermal areas. Having our own farm onsite allows for our award-winning Restaurant and Bistro Bar to provide a true Farm to Fork experience.