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Volkswagen Trainee Customer Consultant

“Left Sixth-Form, University or are you looking for your next challenge? Ready to join the largest owned family owned motor retailer in Northern Ireland?”

Does this sound like you? We are looking for ambitious individuals with:

  1. Excellent communication skills – listening is as important as talking in our industry.

  2. Curiosity – a desire to learn about our customers, our products and our new technologies.

  3. Confidence – a personality that will welcome and engage our customers.

  4. An eye for detail – to capture information accurately, follow processes and deliver an excellent customer experience.

  5. Energy – to motivate yourself, enthuse others and achieve performance targets.

Why not use your engaging personality to inspire and excite customers and start an exciting career with us.

This is an exceptional entry level opportunity for the successful applicant to develop, learn and build a career in the automotive sector. At Donnelly Group we are passionate about ensuring our customers are always put first every day, everywhere.

We are looking for great people who can share their knowledge and enthusiasm, we have the training and facilities to help you make the move and take the next big step towards your future career.

Donnelly Group prides itself on putting customers first and having the best team to support this, so why not join us?

Important Information
Date Posted: 24th May 2022
Closing Date: 31st May 2022
Industry: Automotive
Job Type: Full time
Salary: Based on Experience

About the role

Role & Responsibilities:
You will be the main point of contact for our customers during their Volkswagen car buying experience, so it’s essential that you provide excellent service every time. You will be determining a customer's needs and be able to offer advice, guidance and product knowledge. It is, therefore, important that you are comfortable interacting and quickly building rapport with existing and new customers to Volkswagen and also with colleagues in your team.

Person Specification:
This role requires you to be professional, have a smart personal appearance and have high standards of verbal and written communication.

This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.

The company reserves the right to expand the short listing criteria to facilitate the short listing process.

Donnelly Group is an equal opportunities employer

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What you will need

Required criteria

  • A full UK driving licence
  • Eligibility to work in the UK
  • Previous relevant work experience
  • IT skills, (MS Word, PowerPoint and Excel)
  • GCSE Maths and English
  • Flexible to work hours required to carry out the role effectively and travel (to the training sessions)

Desired criteria

    Professional skills you’ll need for this job opportunity

    Customer Service

    Customer Service

    Establishing Rapport With Clients

    Establishing Rapport With Clients

    Exceptional Customer Service Skills

    Exceptional Customer Service Skills

    Time Management/Organisational skills

    Time Management/Organisational skills

    Upselling

    Upselling

    Exceeding Customer Expectations

    Exceeding Customer Expectations

    Working Under Pressure

    Working Under Pressure

    Donnelly Group

    As Northern Ireland’s largest family-owned motor retailer in Northern Ireland, the Donnelly Group offers customers the best deals on a huge selection of new cars, used cars, and commercial vehicles. Built on customer service over 70 years ago, the Donnelly Group prides itself on the quality of service provided to every customer throughout the process of matching them to a vehicle that suits their needs, requirements, and budget. With nine locations across Northern Ireland in Ballymena, Bangor, Belfast, Derry/Londonderry, Dungannon, Dungannon M1, Eglinton, Enniskillen, Mallusk, and Maydown Derry/Londonderry, motorists are never far away from a Donnelly Group showroom.

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    The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh. Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland. We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.

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    Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.

    Our benefits

    Vacation/Paid time off

    Performance bonuses

    Paid sick days

    Retirement plan and/or pension

    Office perks

    Employee development programs

    Employee discounts

    Free parking

    Cycle to work

    Referral bonus

    Competitive salary

    Life insurance

    Family and friends rates

    Volkswagen Trainee Customer Consultant

    As Northern Ireland’s largest family-owned motor retailer in Northern Ireland, the Donnelly Group offers customers the best deals on a huge selection of new cars, used cars, and commercial vehicles. Built on customer service over 70 years ago, the Donnelly Group prides itself on the quality of service provided to every customer throughout the process of matching them to a vehicle that suits their needs, requirements, and budget. With nine locations across Northern Ireland in Ballymena, Bangor, Belfast, Derry/Londonderry, Dungannon, Dungannon M1, Eglinton, Enniskillen, Mallusk, and Maydown Derry/Londonderry, motorists are never far away from a Donnelly Group showroom.