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Technical Support Engineer

We are looking for Experienced Technical Engineers to join our customer focused support team.

Important Information
Date Posted: Invalid date
Closing Date: Invalid date
Industry: Technology / IT
Job Type: Full time
Salary:

About the role

Successful candidates will have the “Outsource DNA” a friendly, professional, and dynamic approach with customers and staff. They will be responsible for delivering professional and knowledgeable client support respecting agreed SLA’s bringing resolution to issues in a timely fashion.

Experience in a support role within and MSP environment is preferred.

We are looking for people who are: 

  • Motivated, ambitious and passion for IT
  • Possess excellent interpersonal and relationship development skills.
  • Can work across a geographical area
  • Excellent communication skills
  • Have a valid driving license and access to a car

This is a great opportunity for anyone interested in developing and progressing their career. 

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What you will need

Professional skills you’ll need for this job opportunity

Answering Customer Questions

Answering Customer Questions

Customer Relationship Management

Customer Relationship Management

Managing a Client Engagement

Managing a Client Engagement

Prioritisation

Prioritisation

Ability to Identify and Anticipate needs

Ability to Identify and Anticipate needs

Responding to Customer Needs

Responding to Customer Needs

Exceeding Customer Expectations

Exceeding Customer Expectations

Outsource Solutions Group

Our message is simple; trust us to take care of your technology needs so you can focus your attention on the needs of your business. Technology advances at phenomenal rates, our teams are constantly researching new ideas and exploring creative technology solutions to make the impossible possible and ensure that your business can perform at its best.

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Outsource was founded in 2000 by founder and CEO Terry Moore when the so called “Millennium Bug” was featuring heavily as a scare story in media and he recognised that security was the issue that business needed to focus on and set about changing the narrative. Terry combined his expert technical knowledge with his business entrepreneurial skills to enable and help people better understand that technology was something to embrace in business, IT could make their life better not worse. The Outsource team and services have grown substantially since then and is now made up of a highly skilled and diverse workforce of almost 50 staff, in five different locations: Antrim, Belfast, Cookstown, Dublin and Edinburgh.

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But the company ethos, passion and vision remain the same: “To be widely recognised as an information technology partner and employer of choice, a place where all relationships are valued, and everyone strives to deliver and benefit from the highest possible standards.” We MAKE LIFE BETTER. Our culture has been built with this question in mind, and incorporates three major factors which are: Trust, Integrity and Fairness People are valued. Our diverse team is made up of creative thinkers, who are brave in their approach and passionate about making a difference. Everyone on our dynamic team is excellent at what they do.

Our benefits

We build and develop relationships and are committed to making life better for everyone of our team and our customers. We are industry leaders, award winners and highly certified, a team of experts who deliver innovative services and solutions. We deliver results that positively transform operations, allow flexibility, bring peace of mind and enable business growth. We visionise the future, explore the unknown, equip people with the tools they need to succeed and solve tomorrows problems today.

Health Insurance

Vacation/Paid Time Off

Paid Sick Days

Retirement Plan and/or Pension

Flexible Schedule

Office Perks

Employee Development Programs

Employee Discounts

Gym Membership or Wellness Programs

Remote working

Casual dress

Open office

Competitive Salary

Life Insurance

Technical Support Engineer

Our message is simple; trust us to take care of your technology needs so you can focus your attention on the needs of your business. Technology advances at phenomenal rates, our teams are constantly researching new ideas and exploring creative technology solutions to make the impossible possible and ensure that your business can perform at its best.