This job expired on 3rd March 2025
IBIS Queens Quarter - Night Supervisor
About Us
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.”
What is the job?
This is a crucial role within a Boutique like 56 bedroom Hotel. As a part of hotel team of 15 staff you will learn the working and managing of all departments in the hotel. As Night Supervisor, you will be overseeing the running of the hotel from sunset to sunrise. This is a hands on role managing the guest expectations and ensuring the standards of the brand are maintained. As a Night Supervisor particular emphasis is placed upon maintaining the security of the hotel and you may at times assist other departments to ensure an excellent service is provided to our guests.
Hours
24 hours
Pay
£13.23
What we offer
Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
Health Care Cash Plan
Diamond membership of Kingsbridge Hospital Group
Enhanced Pension Scheme
Enhanced Maternity Pay
Enhanced Paternity Pay
Cycle to work
Recruit a friend scheme
Employee Appreciation and Social Events
Employee of the Month Award
£20 for completion of FLOW training
Increased Annual leave with service
Discount at Bodyscape – Employee rate and family and friend rate
Cyrospa discount rate at Bodyscape
Communication and advice on Health and Wellbeing
Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
Work for globally renowned Hotel Brands
Reward Club Incentive Scheme
Hotel Incentive scheme
About the role
Your day to day
Take pride in your appearance and place as a brand ambassador
Wear your uniform with pride
Be the warm welcome that kicks off a memorable guest experience
Acknowledge All Members and returning guests, in person or on the phone
Do late check ins and early check outs
Serve drinks from Hotel Bar to our Hotel residence
Cook and serve limited night food menu to our guest
Set up continental breakfast in morning and cook hot breakfast for early departures
Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
Handle cash and card transactions
Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
Own kitchen – keep on top of supplies and equipment, and minimise waste
Be cleaner than clean – meet or exceed local cleanliness and hygiene laws
Give guests a better experience by helping with any queries or advice
Take on other ad-hoc duties when the whole team needs to pull together
Handle any complaints in night as per hotels problem resolution training.
How do I deliver this?
"Heartist Transforming" - Offering guests a different experience, creating emotion, forging lasting relationships built on courtesies, moments and memories, also means allowing spontaneity, encouraging initiative and letting every employee express their personality.
AccorHotels sees a “Heartist” in each employee — a master of the art of hospitality who serves others from the heart, with curiosity and inventiveness and therefore always strive to:
• Make guests feel welcome
• Make guests feel heart-warmed
• Make guests feel incredible
• Make guests feel like they belong.
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
What you will need
Required criteria
- Experience within a customer service role
- Basic level of IT proficiency
- Must have a clear understanding of English
Desired criteria
- Experience within the Hospitality industry
Andras Hotels
We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We are the city's largest hotel group approaching 1000 bedrooms in the city.
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments. We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City. Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.
Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members. We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.
Our benefits
What we offer
Health insurance
Vacation, Paid time off
Retirement plan and/or pension
Office perks
Employee development programs
Gym membership or wellness programs
Cycle to work
Referral bonus
Competitive salary
Preferential room rates
Family and friends rates
Long service recognition
Free meals during shifts
Free parking or Discounted parking
Wellbeing Scheme
Work With Charities
Social Opportunities
Employee of the Month
Employee Recognition Scheme
IBIS Queens Quarter - Night Supervisor
We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We are the city's largest hotel group approaching 1000 bedrooms in the city.