This job expired on 24th February 2025
The Marcus, Tapestry Collection by Hilton - Night Supervisor
NOTE INTERVIEWS WILL BE HELD WEEK COMMENCING 3RD MARCH 2025.
About Us
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the job?
The Night supervisor is instrumental in overseeing the running of the hotel from sunset to sunrise. This is a hands on role managing the guest expectations and ensuring the standards of the brand are maintained. As a Night supervisor particular emphasis is placed upon maintaining the security of the hotel and you may at times assist other departments to ensure an excellent service is provided to our guests.
What we offer:
· Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
· Health Care Cash Plan
· Diamond membership of Kingsbridge Hospital Group
· Enhanced Pension Scheme
· Enhanced Maternity Pay
· Enhanced Paternity Pay
· Cycle to work
· Recruit a friend scheme
· Employee Appreciation and Social Events
· Employee of the Month Award
· £20 for completion of FLOW training
· Increased Annual leave with service
· Discount at Bodyscape – Employee rate and family and friend rate
· Cyrospa discount rate at Bodyscape
· Communication and advice on Health and Wellbeing
· Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
· Work for globally renowned Hotel Brands
· Reward Club Incentive Scheme
· Hotel Incentive scheme
About the role
Your day to day
Front Office
Welcome guests in a friendly, prompt and professional manner recognising Loyalty Club Members and returning guest.
Check in/check out guests according to procedure
Up- sell services to maximise hotel revenue
Promptly resolve customer issues, requests and enquires
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow up
Accurately process cash and credit card transactions using established procedures
Be full conversant and comply with the Health and Safety procedures of the hotel.
Immediately report any Health and Safety incidents, security breaches, concerns or suspicious behaviour to manager on duty
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
Good local knowledge enabling you to provide information to guests of local tours, attractions etc.
Run nightly reports from hotel software as per hotel standard
Complete necessary reports required by management to agreed standard
Act as Duty Manager when required
Food and Beverage
Support in set up of breakfast buffet
Serve food and beverages to the standards set out by the hotel at all times.
Demonstrate service attributes in accordance with industry expectations and company standards including attentiveness, anticipation, accuracy and maintaining high levels of knowledge about the products and services offered by the hotel.
Participate in any training sessions, briefings and meetings as and when requested.
Complete end of day procedures including till conciliation
Safety & Security
Responsible for the safety and security of the guests and maintenance of the hotel at night
Perform regular night-time walks around the hotel
Ability to carry out basic first aid when required
Perform the role of the hotel fire warden and any associated duties
If required deal with difficult guests
Make contact with police/ambulance and other emergency services if required
Remove potential hazards where appropriate to ensure the hotel is a safe environment
How do I deliver this?
Our success is the result of staying true to our Vision, Mission, and Values. Specifically, we live these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
What you will need
Required criteria
- Experience within a customer service role
- Good communication and organisational skills
- Strong IT competency
Desired criteria
- 1 year experience in a supervisory role within a hotel environment
- Experience in a branded hotel
Andras Hotels
We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We are the city's largest hotel group approaching 1000 bedrooms in the city.
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments. We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City. Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.
Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members. We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.
Our benefits
What we offer
Health insurance
Vacation, Paid time off
Retirement plan and/or pension
Office perks
Employee development programs
Gym membership or wellness programs
Cycle to work
Referral bonus
Competitive salary
Preferential room rates
Family and friends rates
Long service recognition
Free meals during shifts
Free parking or Discounted parking
Wellbeing Scheme
Work With Charities
Social Opportunities
Employee of the Month
Employee Recognition Scheme
The Marcus, Tapestry Collection by Hilton - Night Supervisor
We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We are the city's largest hotel group approaching 1000 bedrooms in the city.