This job expired on 24th February 2025
The Marcus, tapestry Collection by Hilton - Assistant Housekeeping Manager
NOTE INTERVIEWS WILL BE HELD WEEK COMMENCING 3RD MARCH 2025.
About Andras Hotels
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the job?
As Assistant Housekeeping Manager – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit of last minute work done. You will be responsible for leading, training and supervising housekeepers in the hotel’s effort to deliver outstanding guest service and financial profitability.
What we offer
· Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
· Health Care Cash Plan
· Diamond membership of Kingsbridge Hospital Group
· Enhanced Pension Scheme
· Enhanced Maternity Pay
· Enhanced Paternity Pay
· Cycle to work
· Recruit a friend scheme
· Employee Appreciation and Social Events
· Employee of the Month Award
· £20 for completion of FLOW training
· Increased Annual leave with service
· Discount at Bodyscape – Employee rate and family and friend rate
· Cyrospa discount rate at Bodyscape
· Communication and advice on Health and Wellbeing
· Andras Academy – Training and Development Programs and progression opportunities within the Andras Hotels Group
· Work for globally renowned Hotel Brands
· Reward Club Incentive Scheme
· Hotel Incentive scheme
About the role
Your day to day
People
Deputise in the absence of the Housekeeping Manager
Assisting in managing the efficient operation of housekeeping
Perform housekeeper duties as needed
Lead, train and supervise housekeeping staff to ensure all rooms and public areas meet required standards
Maintain inter-departmental relationships to ensure seamless guest services
Actively participate in training and development programs and maximise opportunities for self-development
To assist the Housekeeping Manager in the development of the reception team and actively coach on hospitality skills, department procedures etc.
Guest Experience
Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvement
Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction
Handle complaints and special requests to achieve complete guest satisfaction
Collaborate closely with the front desk and maintenance teams to ensure a seamless guest experience.
Comply with special needs and requests of the guests, VIPs and repeat visitors
Responsible Business
Demonstrate awareness of health and safety policies and procedures and ensure all procedures are conducted safely and within guidelines
Familiarise yourself with the company values and model desired behaviours
Act as Duty Manager when required
Financial
Communicate objectives, budgets and results to the team, ensuring objectives are set and targets are met
Oversee stock control of all cleaning products, chemicals, and laundry
In conjunction with the Housekeeping Manager interpret the department's budget
How do I deliver this?
Our success is the result of staying true to our Vision, Mission, and Values. Specifically, we live these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
What you will need
Required criteria
- Minimum of 2 years’ experience in a housekeeping supervisory role
- A good administrative and customer service background with the ability to demonstrate skills in both
- Experience of working as part of a team
- Strong organisational skills, ability to prioritise, multitask
- Strong attention to detail
- Able to work on own initiative
- Excellent IT competency
Desired criteria
- 1 year experience in an Assistant Housekeeping Manager role
- Experience in a branded hotel
Andras Hotels
We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We are the city's largest hotel group approaching 1000 bedrooms in the city.
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments. We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City. Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.
Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members. We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.
Our benefits
What we offer
Health insurance
Vacation, Paid time off
Retirement plan and/or pension
Office perks
Employee development programs
Gym membership or wellness programs
Cycle to work
Referral bonus
Competitive salary
Preferential room rates
Family and friends rates
Long service recognition
Free meals during shifts
Free parking or Discounted parking
Wellbeing Scheme
Work With Charities
Social Opportunities
Employee of the Month
Employee Recognition Scheme
The Marcus, tapestry Collection by Hilton - Assistant Housekeeping Manager
We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We are the city's largest hotel group approaching 1000 bedrooms in the city.