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Attendant I Belfast Area I £23,490 I Full time & Part time positions available

Mobile Customer Service Attendant - Belfast Area

MULTIPLE ROLES AVAILABLE:

Full time: 37.5 Hours

Part time: 25 to 30 Hours

Monday to Sunday: 4 Week Rota basis

Salary: £23,490

Locations: Site based: The Royal Victoria Hospital, The Ulster Hospital, The Lagan Valley Hospital, Antrim Hospital (May be required to travel to close by sites)

This is a fantastic opportunity to work for the leading, and fastest growing, provider of car park management solutions, Parkingeye and help us establish our client base in Northern Ireland.

Formed in 2004, Private Equity owned Parkingeye, is looking to support clients in both managing their car parks and helping them generate revenues. Parkingeye is the leader in their field of expertise and our growth trajectory is set to high. We are looking for a best-in-class candidate to join our team.

Reporting to the Attendant Regional Supervisor/Manager, the Customer Service Attendant will support company operations by providing effective parking enforcement, customer service and marshalling activity on client sites as required. 

Being part of our Parkingeye Team involves living and demonstrating our values of Be Passionate, Let’s Innovate, Embrace Collaboration, Nurture Trust and Drive Excellence.

Important Information
Location: Parkingeye, C/o BeyondHR, 22-24 Henry Street, Ballymena, Northern Ireland, Antrim, BT42 3AH
Date Posted: 22nd January 2025
Closing Date: 20th February 2025
Job Type: Full time
Salary: £23,490.00 Yearly

About the role

Parkingeye’s Customer Service Team provide a professional, best-in-class service to all our customers, whether internal, client or external.  

To succeed in this role, you need to be positive, resilient, a confident communicator and promote our blend values at every opportunity.

You’ll manage patrolling of the car park(s) to ensure the terms and conditions are being adhered to and be first point of contact for customer parking support and technical queries.

KEY DUTIES AND RESPONSIBILITIES:

  • Provide customer service and parking related guidance to car park users whilst enforcing the clients parking policy

  • Proactively patrol the car park(s) to enforce and advise on parking restrictions as required

  •   Issue Parking Charge Notices in accordance with the appropriate legislation and code of practice

  • Take a proactive approach in managing traffic flow on the car park as required

  •   Undertake vehicle immobilisation

  • Report all Health and Safety risks, incidents & accidents

  • Champion our BLEND values: Be Passionate, Lets Innovate, Embrace Collaboration, Nurture Trust and Drive Excellence

Parkingeye reserve the right to enhance the criteria in the event of an unprecedented response.

Parkingeye are an equal opportunities employer

We will consider any reasonable adjustments throughout the recruitment process

What you will need

Required criteria

  • A minimum of 1 year’s prior experience in a customer-facing role
  • Clear verbal communication to provide direction and deal with enquiries
  • Good time management and organisational skills
  • Ability to work productively under pressure while maintaining a positive outlook
  • Basic IT Skills
  • Full driving license and access to own personal vehicle

Desired criteria

  • A minimum of 1 year’s prior experience in parking management, site security or other similar service industry
  • Previous experience with parking management systems & handheld devices
  • Conflict resolution training
  • Knowledge of local area

Professional skills you’ll need for this job opportunity

Customer Service

Customer Service

Ability to Identify and Anticipate needs

Ability to Identify and Anticipate needs

Time Management

Time Management

Organisational skills

Organisational skills

Attendant I Belfast Area I £23,490 I Full time & Part time positions available

BeyondHR is a progressive, independently owned HR consultancy firm that helps organisations recruit, manage and safeguard their staff. The Health & Safety and HR consultancy company works for a range of SMEs and larger corporates across Northern Ireland, Scotland, and England. Its HR consultancy team boasts some of the most experienced HR consultants in the outsourced HR industry.