Quality Assurance and Practice Lead
Quality Assurance and Practice Lead
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Location: Lowestoft
Salary: £12.48 an hour
Post: Permanent 30 hours
Start date: to follow our rapid induction, please see further information below
Leading Lives provides social care support for people with learning disabilities, autism and complex needs in the home and in the community across Suffolk and neighbouring counties. We are a not-for-profit social enterprise, owned by our employees. Any surplus we make is reinvested back into services for our customers or into the local community.
The Role:
We are seeking to recruit a Quality Assurance and Practice Lead that will join our Supported Living team supporting individuals with Learning Disabilities and autism across 7 houses in and around Lowestoft . Working closely with our Director and Service Manager you’ll be responsible for ensuring the Supported Living team in Lowestoft complies with appropriate social care quality standards, such as CQC, Local Authorities and Leading Lives’ policies and procedures. The role will involve, planning, facilitating and monitoring quality assurance processes and working with others in the team to ensure all actions are completed and followed up.
The successful person will have high standards and an eye for detail and will be expected to work with our operational teams to deliver quality support across the locality . The successful person will also take the lead in welcoming and supporting new staff , ensuring they have a positive induction experience . They will work with core teams and those we support to ensure support plans are dynamic, accessible and completely individualized . They will have an understanding of Good practice in key areas of care and support and will be well versed around the Mental Capacity Act 2005 and in particular around the process for Best Interest Decisions when those we support lack capacity .
This post is for 30 hours / week and the person will be based in our SLH office at Lowestoft Hub . There may be some home working required at times. The hours will be mostly office hours over 4 days with some evenings or weekends if needed to accommodate visits and audits when customers are home . We are looking for an experienced , friendly and organised individual that can manage and drive their own busy workload .
About the role
Accountabilities:
· Review and complete compliance/quality audits/spot checks on a regular basis
· Maintain and update care files, medication and H&S records, making recommendations where appropriate
· Ensure customer service needs are met alongside the company’s customer charter
· Work within GDPR guidelines, maintaining confidentiality
· Auditing GDPR practices locally, ensuring standards are met
· Write and update manual handling risk assessment
· Communicate effectively with the management team, building positive relationships
· Write personal risk assessments for customer support plans
· Acting as a mentor, providing direction, shadowing and support as required
o Supporting with development plans, care certificate, witness testimonials for RQF
· Assess customer requirements/needs
· Support conversations with families
This list is not definitive. Please see the attached role profile for further details.
Everyday is different
At Leading Lives, we are caring and passionate and know that there’s no better feeling than seeing the difference each of our jobs make to other people’s lives.
We are looking for an efficient and highly organised Quality Assurance and Practice Lead who will role model our key values and ensure the service continues to run smoothly and efficiently.
Working in social care, we know that no two days are the same, but every day counts.
What you need:
· Effective communication skills across a range of contacts
· Experience of working with people in a care setting, including provision of support to those with learning disabilities, intimate care, supporting complex needs and risk assessment
· Awareness of relevant H&S and care legislation
· Quality Assurance experience
· Knowledge and awareness of GDPR legislation
· Knowledge of legal requirements in health & social care
· Competent in total communication and PBS
· Good numerical skills and an understanding of statistics
· Good IT skills
· Good planning and organisation skills
· Good report writing and presentation skills
Please note due to the nature of this role, all new appointments are subject to a satisfactory enhanced DBS with Children and Vulnerable Adults’ Barred List checks, along with all other pre-employment checks in line with Safer Recruitment guidelines.
Your induction
Leading Lives runs a 3 week induction programme: You will be met on your first day by your buddy and be supported through this.
Start date will be confirmed by the recruitment team further to a satisfactory enhanced DBS and safer recruitment checks.
What you will need
Required criteria
- Candidate must have experience in Compliance
Leading Lives
At Leading Lives, you can develop your skills while empowering others. We value diverse talents and seek team members who share our passion for supporting people to live fulfilling lives. With 5 unique service lines, we offer a range of roles to match your strengths. Explore opportunities in your area and discover a rewarding career with us, along with a welcome bonus up to £1000!
Company Culture: Values-Driven: Leading Lives not only talks about their values but actively embodies them in their daily operations. Employee Testimonials: The company encourages feedback from employees like Anna, an experienced support worker, to showcase the positive impact of their values on staff. Authenticity: Leading Lives emphasizes authenticity in their values, highlighting that they are not just empty words but a lived reality within the organization.
We’re a Disability Confident Committed employer We are happy to make reasonable adjustments whenever possible. Please do let us know if you need any support/ adjustments with your application and the process.
Our benefits
Benefits offered by Leading Lives We pay the Real Living Wage - We value all our team members, so our starting pay rate is the Real Living Wage (currently £12 per hour) Holiday entitlement that works for you - Our holiday package increases with service, and you have the opportunity to purchase additional hours Peace of mind should you fall ill - We offer occupational sick pay as well as statutory sick pay. We also have an Employee Assistance Programme We pay generous sleep-in rates - Sleep-in shifts are available for some of our support worker or team leader roles. The pay rate for these are £65 per shift Award-winning, in-house training - Our award-winning, bespoke, in-house training, will ensure you are confident and effective in your role Travel benefits for you & the planet - We provide a generous mileage rate of 45p per mile, and a cycle purchase scheme to help you go green! Owned and run by our employees - We’re employee-owned & not-for-profit. Surpluses are re-invested into our community. We offer a welcome aboard bonus - You could qualify for a welcome aboard bonus worth of £250-£1000
Vacation, Paid time off
Paid sick days
Cycle to work
Hybrid Working
Culture of recognition
Progression opportunities
Quality Assurance and Practice Lead
At Leading Lives, you can develop your skills while empowering others. We value diverse talents and seek team members who share our passion for supporting people to live fulfilling lives. With 5 unique service lines, we offer a range of roles to match your strengths. Explore opportunities in your area and discover a rewarding career with us, along with a welcome bonus up to £1000!