Front Office Receptionist

Job Title: Front Office Receptionist

Location: Lough Erne Resort, County Fermanagh, Northern Ireland

Position Type: Full-time

About Lough Erne Resort:

Lough Erne Resort is a prestigious and award-winning luxury resort located in the picturesque County Fermanagh, Northern Ireland. Nestled on the banks of Lough Erne, our resort offers world-class accommodations, championship golf courses, a stunning spa, and exceptional dining experiences. We are dedicated to providing our guests with unparalleled service, making their stay a memorable and enjoyable one.

Job Description:

As a Front Office Receptionist at Lough Erne Resort, you will be the first point of contact for our guests, ensuring a warm and welcoming experience from the moment they arrive. You will play a pivotal role in creating a positive and lasting impression, providing exceptional customer service and assistance throughout their stay.

Key Responsibilities:

1. Guest Check-In and Check-Out:

- Greet guests with a friendly and professional demeanour upon arrival.

- Efficiently handle the check-in and check-out process, ensuring accuracy in reservations and payments.

- Provide information about the resort's facilities, services, and local attractions.

2. Guest Services:

- Respond promptly and courteously to guest inquiries, requests, and concerns.

- Arrange transportation, reservations, and other guest services as required.

- Maintain a thorough knowledge of resort amenities and events to assist guests effectively.

3. Phone and Email Communication:

- Manage incoming calls and emails, directing them to the appropriate departments or individuals.

- Handle reservations and inquiries via phone and email professionally and accurately.

4. Administrative Duties:

- Maintain accurate guest records, billing information, and room assignments.

- Handle cash and credit card transactions with precision and confidentiality.

- Complete end-of-day accounting and reporting tasks.

5. Hospitality and Professionalism:

- Create a warm and welcoming atmosphere in the lobby and reception area.

- Handle guest concerns and complaints diplomatically and effectively.

- Uphold the resort's high standards of hospitality and professionalism.

Qualifications:

- Previous experience in a similar role in the hospitality industry is preferred.

- Exceptional customer service and communication skills.

- Proficiency in using hotel management software and reservation systems.

- Strong organisational and multitasking abilities.

- Attention to detail and a commitment to delivering exceptional guest experiences.

- Availability to work flexible hours, including evenings, weekends, and holidays.

How to Apply:

If you are enthusiastic about providing top-notch guest service and want to be part of a dynamic team at Lough Erne Resort, please submit your cv and a cover letter detailing your relevant experience and why you are the ideal candidate for this position.

Lough Erne Resort is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage applications from candidates of all backgrounds.

• compute all guest billings, accurately post charges to guest rooms and house accounts

• listen and respond to guest queries and requests both in-person and by phone

• liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests

• close guest accounts and check guests out

• review accounts and charges with guests during the check-out process

• process accurate payment of guest accounts

• maintain a neat and orderly front desk and reception area

Education, Skills and Experience

• guest/customer relations experience, preferably in a hospitality environment

• numeracy skills

• administrative skills