Conference and Banqueting Team Member

Main duties and responsibilities:

• To set up, service and clear meeting rooms as required per the daily function sheets, to the required hotel standard and in line with the leader’s instructions

• To ensure all meeting rooms are presented for use, fully stocked and clean

• To serve all tea and coffee, food and beverage as per the daily function sheet, and to the required hotel standard - ensuring the highest standards of presentation and cleanliness

• To ensure regular liaison with the Events team, other departments and management, relating to any changes or difficulties within the daily operations of the department

• To make yourself known, in the absence of Conference and Banqueting leaders, to all conference organisers and how you can assist with anything they require

• To ensure that all Conference and Banqueting areas are kept clean, tidy and efficiently organized and stocked, including storage areas

• To provide a high standard of customer service and hospitality

• To assist the conference organisers with the delivering of messages, boxes, equipment and any other special duties as required

• To report all maintenance faults (equipment and function rooms) to the maintenance department, and follow the remedy through.  To report any loss or severe damage to management

• To develop and maintain good working relationships with all departments in the hotel

• To attend all relevant training as and when required

• To show willingness to take on additional responsibilities when necessary

• Familiarise yourself with our Core Values TITANIC which link to the desired behaviours that we expect all our employees to display

• To ensure total standards relating to security are maintained with emphasis on the following:

Hotel Equipment

Customer Equipment

Banqueting Keys

Meeting Rooms

Equipment Stores

Banqueting Cutlery/Crockery

• To ensure that the company dress code and grooming policy is adhered to at all times.               

• Efficient and effective use of recycling methods and environmentally friendly initiatives

  o be able to act with initiative, planning for the future and possible consequences.  Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible

• Familiarise yourself with our Core Values TITANIC which link to the desired behaviours that we expect all our employees to display.

• To have a thorough knowledge of and adherence to the law with regard to the following company regulations:

  • Fire regulations and procedures

  • Health and safety regulations

  • First aid procedures

• To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of the Maintenance Manager/Deputy General Manager/General Manager.