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Spa Receptionist - Part Time and Full Time positions

Reports to: Spa Manager

The Gallen Group are looking for a suitably qualified Spa Receptionist to work in a busy Spa in Ballybofey. We currently have part time and full time positions available.

Staff benefits included are Food Discount in our Restaurants, Family & Friends accommodation rates in our 3 hotels, Discount on gym & pool memberships, spa discounts and staff lunch.

Important Information
Location: Villa Rose Hotel and Spa, Villa Rose Hotel, Main Street, Ballybofey, Ireland, Donegal, F93 C2CF
Date Posted: 28th January 2022
Closing Date: 29th January 2022
Industry: Hospitality
Job Type: Part time
Salary: Based on Experience

About the role

Main Duties and Responsibilities

  • Meeting & greeting clients/customers in a warm, friendly manner.
  • Ensuring a high standard of personal presentation.
  • A good telephone manner.
  • Customer service skills, patience and tact.
  • Taking Reservations by phone, email
  • Communicating with customers via social channels
  • Provide information, answering queries that guests may have either through knowledge or online
  • Listening to complaints and following procedure

What you will need

Required criteria

  • Right to work in Ireland
  • Good Command of English Language
  • Customer service experience
  • Working Knowledge of Computers, to include Microsoft Suite

Desired criteria

  • Proficient computer skills
  • Experience in a similar role

Professional skills you’ll need for this job opportunity

Customer Service

Customer Service

Exceptional Customer Service Skills

Exceptional Customer Service Skills

Reception skills

Reception skills

Gallen Group

A family-run hotel & bar group owned and managed by the Gallen Family.

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The Gallen Hospitality group is comprised of three 4-star, family-run hotels located in Ballybofey and Gweedore, Co Donegal.Owned by the Gallen family, the Villa Rose Hotel was established in the year 2000 and is comprised of 57 bedrooms, state of the art spa facility and has been consistently named Ireland’s top hotels in the Tripadvisor Traveller’s choice awards.In 2016, the Gallen family added Jackson’s Hotel to their offering. With 135 bedrooms, a leisure centre and extensive conference & banqueting facilities the hotel is one of the largest in the region.In 2021, the family acquired An Chúirt Hotel in Gweedores 66 bedrooms & a health club. An Chúirt is nestled in the beautiful Donegal countryside with the iconic Errigal Mountain as it's backdrop.

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At Gallen Hospitality our culture centers around our people and we focus on their well-being, safety and equality. With over 300 employees, we are a principal hospitality employer in the County. When we take care of our staff, our staff take care of our guests. WELL-BEING We believe the role we can play in our employees well-being is one of the most important responsibilities we have as employers. EQUALITY We operate an Equal Opportunities Policy. We are proud of how often employees are promoted within the Group.

Our benefits

We pride ourselves on creating a positive working environment for all our employees, with employee wellbeing, autonomy and supportive management at the core of everything we do.

Vacation, Paid time off

Flexible schedule

Office perks

Employee development programs

Tuition reimbursement

Employee discounts

Gym membership or wellness programs

4 day work week

Free parking

Cycle to work

Referral bonus

Open office

Competitive salary

Preferential room rates

Discount on meals purchased

Discount on spa treatments or products

Free meals during shifts

Free parking or Discounted parking

Employee of the Month

Spa Receptionist - Part Time and Full Time positions

A family-run hotel & bar group owned and managed by the Gallen Family.