Out of Hours Coordinator
About the Job Role
The role involves providing out of hours phone and desktop support to our clients, their families and our carers. This role is office based and you must be available to work weekends on a rolling roster as you will be part of a team of coordinators.
Hours of work
- Monday to Friday 5.30pm to 10.30pm
- Saturdays and Sundays 7.30am to 3.30pm or 3.30pm to 10.30pm.
About the role
Duties
- Maintain all client activity on IT system.
- Prepare handover materials at the end of shift.
- To represent the Company in a professional manner always, on the telephone, face to face or in written communication.
- To be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Service Users.
- To maintain confidentiality always and carry out the Company’s Confidentiality Policy.
- To report to the Area Manager, Assistant Manager and Director of Care any issues regarding the safeguarding of clients.
- To ensure the continuous improvement of service delivery
What you will need
Required criteria
- Experience of providing support to clients or service users via phone or IT
- Teamwork Skills
- Relationship Management
- Strong telephone skills
- Excellent organisational and planning skills.
- Computer literate. Including MS Office.
- Administrative experience.
- Fast Learner | Self-starter | Entrepreneurial spirit
Desired criteria
- Experience of the health or social care sector
- QQI Level 5 in Healthcare
Professional skills you’ll need for this job opportunity
Account Management
Customer Service
Customer Service Telephony
Empathy
Connected Health Group
Local people, working locally to enhance people's lives
In 2012, a team of highly experienced professionals, with a relevant mix of knowledge and expertise, came together to create Connected Health Limited. We provide effective and efficient high quality healthcare services in the home and in the community, thereby promoting prevention and decreasing the demand for costly hospitalisation. Our 3Ts approach of talent, training and technology ensures effective connections between all of those involved so that, together, we deliver better and more responsive support in a way that measurably improves the lives of those in our care.
Our Care Givers are the backbone of our business The kindness and compassion they deliver to our Clients every day is remarkable. If you want a career that provides a sense of accomplishment, joy and satisfaction; if you are passionate about providing care in a compassionate way; then connect with us. At Connected Health we offer a career not just a job. Our business is transforming the way Homecare is delivered across the UK and Ireland and we understand that the people we employ are central to the transformation of the sector.
Our benefits
We offer monthly and annual staff awards and recognition events. You’ll be working in a family and team-orientated working environment with sector-leading management and support. There’s also free or heavily subsided training including NVQs in Health and Social Care (levels 3-5) to Leadership and Management Training.
Vacation/Paid time off
Retirement plan and/or pension
Flexible schedule
Office perks
Employee development programs
Tuition reimbursement
Employee discounts
Gym membership or wellness programs
Free parking
Cycle to work
Referral bonus
Open office
Competitive salary
Discount on spa treatments/products
Wellbeing Scheme
Blue light card
Out of Hours Coordinator
Local people, working locally to enhance people's lives