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Spa and Health Club Attendant

We have an exciting opportunity at Culloden Estate & Spa.

To clean and service public and back of house areas of the Spa/Health Club to Hastings standards of cleanliness and presentation.

Important Information
Location: Culloden Estate and Spa, Bangor Road, Holywood, Holywood, Northern Ireland, County Down, BT18 0EX
Date Posted: 6th January 2022
Closing Date: 22nd January 2022
Industry: Hospitality
Job Type: Full time
Salary: Based on Experience

About the role

  • To clean and service designated areas in accordance with Hastings standards
  • To check designated area throughout shift to ensure presentation standards are maintained, taking remedial action where appropriate.
  • To provide the highest standards of service to guests, ensuring all guest needs and expectations are met.
  • To report any defects in the fixtures and fittings within the designated area.
  • To ensure all equipment and materials are used in correct manner and any problems are reported immediately.
  • To work effectively with colleagues to a ensure harmonious working environment where all employees are treated with respect and dignity.
  • To maintain the security of stock areas at all times, immediately reporting any breaches and dealing with lost property in accordance with company procedures.
  • To comply with all health, safety and hygiene policies and procedures.
  • To ensure that guest concerns, complaints and difficulties are dealt with courteously and efficiently, reporting them to the Supervisor/Manager on duty.
  • To ensure all guest enquires are handled efficiently and effectively.
  • Any other duties as required by management.

What you will need

Required criteria

  • Right to Work in the United Kingdom
  • Good Command of English Language
  • Must have good customer care and communication skills.
  • Attention to detail
  • Professional appearance.
  • Must be educated to GCSE standard or the equivalent with grades A-C in English and Maths.

Desired criteria

  • Previous cleaning experience in the hospitality sector.

Professional skills you’ll need for this job opportunity

Customer Service

Customer Service

Exceptional Customer Service Skills

Exceptional Customer Service Skills

Cleaning Skills

Cleaning Skills

Public Area Cleaning Skills

Public Area Cleaning Skills

Responding to Customer Needs

Responding to Customer Needs

Hastings Hotels

Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.
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Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

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Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry.

Our benefits

We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.

Vacation, Paid time off

Retirement plan and/or pension

Employee development programs

Employee discounts

Cycle to work

Competitive salary

Event tickets

Preferential room rates

Family and friends rates

Discount on meals purchased

Discount on spa treatments or products

Long service recognition

Free meals during shifts

Free parking or Discounted parking

Employee Assistance Scheme

Wellbeing Scheme

Social Opportunities

Employee of the Month

Spa and Health Club Attendant

Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.