Housekeeping Supervisor
To be responsible for the effective supervision of the Housekeeping function, for the greatest enjoyment of the guests and maximum resource efficiency for the hotel.
About the role
- To take responsibility for the effective supervision of Housekeeping staff, to ensure efficient operation of the housekeeping function and delivery of Hastings product and service standards
- To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.
- To ensure quality standards and procedures are fully understood and implemented, and daily checking procedures are fully applied.
- To ensure company policies relating to stock control and stock ordering are implemented and monitored.
- To ensure all housekeeping staff receive the appropriate training and coaching to provide effective and efficient service in line with Hastings standards.
- To ensure the team work to trained standards, providing feedback to deliver effective and efficient service in line with Hastings standards.
- To maintain effective communication and relationships with other hotel departments and suppliers to maintain an effective operation and ensure guest satisfaction.
- To ensure all bedroom, public and ancillary areas are properly maintained and presented to Hastings standards.
- To ensure you and the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests.
- To ensure you and the team assist guests with any reasonable request for hotel services.
- To ensure you and the team respond to complaints and find the appropriate solution.
- To ensure the security of guest bedrooms and storage areas is maintained at all times.
- To ensure all material and equipment are used in accordance with guidelines and are properly maintained.
- To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.
- Any other duties as required by management.
What you will need
Required criteria
- Good Command of English Language
- Right to Work in the United Kingdom
Professional skills you’ll need for this job opportunity
Hospitality
Cleaning Skills
Supervisory Skills
Hastings Hotels
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.
Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry.
Our benefits
We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.