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Receptionist

At BLK BOX we believe first impressions are lasting impressions. We therefore highly value the first interaction a client or any stakeholder has with the company. With this in mind, we want to hire a dynamic, personable, and welcoming new team member to manage and streamline our front of house operations. You will coordinate front-desk activities and support our customer service teams with managing our helpdesk system and answering and redirecting phone calls. If you thrive in a fast-paced environment and are passionate about providing unparalleled, world-class client experience, check out the winning criteria below: 

Important Information
Date Posted: 6th January 2022
Closing Date: 20th January 2022
Industry: Sport /Fitness
Job Type: Full time
Salary: From £19,500.00 to £21,000.00

About the role

What You'll be doing:

  • Increase client satisfaction and build loyalty through providing amazing and personal client support. 
  • Meet and greet visitors at BLK BOX HQ – as the first point of contact with the business you will be professional and welcoming. 
  • Developing your knowledge of BLK BOX products and the overall market, to provide authoritative advice and insight to both clients and colleagues. 
  • Accepting post & deliveries into Reception and communicate with couriers to direct deliveries to Warehouse. 
  • Deal with any client complaints and resolve the issue as necessary. 
  • Providing excellent client service at our contemporary retail facility.  
  • Office & retail maintenance responsibility. 
  • Maintain first-class retail standards. 
  • Maintain a high level of responsiveness to client needs. 
  • Continually liaising with other departments to resolve any issues that arise. 
  • Ad hoc administrative work supporting the wider BLK BOX team. 
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What you will need

Required criteria

  • Client focused with a genuine consideration for providing the industry's best possible client experience.
  • Experience working in a reception / customer service environment.
  • An energetic, confident and friendly personality with the ability to build rapport and comfortable with all forms of communication i.e. telephone, email, face to face meetings etc.
  • Can truly work independently, able to take the correct decisions in a time sensitive environment to ensure client satisfaction.
  • The motivation to go above-and-beyond for our clients.
  • Ability to build and maintain good working relationships across internal teams and key stakeholders.
  • You’ll have a positive approach and your ‘can do’ thinking will mean you’re always keen to excel.

Desired criteria

    Professional skills you’ll need for this job opportunity

    Customer Service

    Customer Service

    Time Management

    Time Management

    Data Entry and Basic Computer Skills

    Data Entry and Basic Computer Skills

    Reception skills

    Reception skills

    Responding to Customer Needs

    Responding to Customer Needs

    Communication

    Communication

    BLK BOX

    We are on a clear mission. ​ We want to be the best fitness equipment company in the world.​ What does that mean? Well, to us ‘best’ means that we design, manufacture and deliver the best equipment in the world, with the best service and experience for our clients. ​ Every day, we are demanding a better future for ourselves, our athletes, and our communities.

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    Since 2012, our premise has been simple: to improve athletes performance. We’ve gone from a garage set up to doing business on a global front from our iconic Titanic Quarter HQ and then expanding further to our 140,000 square foot HQ just outside of Belfast. The new headquarters consolidates our offices, R&D, manufacturing and distribution into one location.

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    EQUIPMENT BUILT FOR ATHLETES BY ATHLETES. We are a dynamic, forward-thinking company leading the industry in fitness equipment manufacturing. We are a team of like-minded individuals who are all on the mission of inspiring and improving the worlds athletes. We attract, develop and retain the best team members, with a passion for what we do to help us achieve our goals. Our ever-growing team are more than engineers and sales people - we are pioneers of change. We aren't concerned with just making good products and providing good customer service. The BLK BOX team are industry experts with extensive experience.

    Our benefits

    • Free access to our fully functioning showroom gym. • Free on-site parking. • Enjoy your birthday off each year. • Unlimited amounts of premium coffee from a local roaster. • Fresh fruit available. • Discount on equipment, apparel and accessories. • Free access to professional development books and educational resources. • Quarterly team days, with activities and team lunches. • Health Care cash plan with physical and mental wellbeing support resources. • Fantastic training opportunities and long-term career progression. • Annual rewards and recognition are provided for superior performance.

    Vacation/Paid Time Off

    Performance Bonuses

    Retirement Plan and/or Pension

    Office Perks

    Employee Development Programs

    Employee Discounts

    Gym Membership or Wellness Programs

    Opportunity to Travel

    Pet friendly offices

    Casual dress

    Free Parking

    Free Work laptop

    Referral bonus

    Open office

    Competitive Salary

    Discount in Gift Shop

    Receptionist

    We are on a clear mission. ​ We want to be the best fitness equipment company in the world.​ What does that mean? Well, to us ‘best’ means that we design, manufacture and deliver the best equipment in the world, with the best service and experience for our clients. ​ Every day, we are demanding a better future for ourselves, our athletes, and our communities.