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Jaguar Land Rover Service Advisor

Here at Donnelly Group we are recruiting for a motivated Jaguar Landrover Service Advisor to join our award winning retailer of the year team, at our Dungannon showroom.

You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction.

Important Information
Date Posted: 7th January 2022
Closing Date: 31st January 2022
Industry: Automotive
Job Type: Full time
Salary: Based on Experience

About the role

You will welcome all customers to the department, organise department bookings for service.  You will also assist the Parts function on holiday and absence dealing with customer requests and phone-calls.

The role also involves prospecting for Service Work to encourage customers of special offers available to them.  You will also carry out customer follow up calls to maintain good customer relationships and build customer loyalty to the department.  

This role requires you to promote the service and parts facilities to encourage repeat Aftersales ensuring that the customer is dealt with professionally every time.

This role involves co-ordinating with the Sales teams, Workshop, Parts and Service.

This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.

Donnelly Group is an equal opportunites employer

The company reserves the right to expand the short listing criteria to facilitate the short listing process

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What you will need

Required criteria

  • At least 2 years experience in a similar role
  • Knowledge of vehicle parts would be advantageous;
  • Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction
  • Excellent organisation and time management skills
  • Computer Literature and a working knowledge of Kerridge is preferable
  • Professionally presented and posses a good work ethic;
  • A full driver’s licence as driving duties is involved.

Desired criteria

    Professional skills you’ll need for this job opportunity

    Customer Service

    Customer Service

    Effective Listening

    Effective Listening

    Exceeding Customer Expectations

    Exceeding Customer Expectations

    Working Under Pressure

    Working Under Pressure

    Planning and Organising

    Planning and Organising

    Donnelly Group

    As Northern Ireland’s largest family-owned motor retailer in Northern Ireland, the Donnelly Group offers customers the best deals on a huge selection of new cars, used cars, and commercial vehicles. Built on customer service over 70 years ago, the Donnelly Group prides itself on the quality of service provided to every customer throughout the process of matching them to a vehicle that suits their needs, requirements, and budget. With nine locations across Northern Ireland in Ballymena, Bangor, Belfast, Derry/Londonderry, Dungannon, Dungannon M1, Eglinton, Enniskillen, Mallusk, and Maydown Derry/Londonderry, motorists are never far away from a Donnelly Group showroom.

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    The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh. Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland. We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.

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    Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.

    Our benefits

    Vacation/Paid Time Off

    Performance Bonuses

    Paid Sick Days

    Retirement Plan and/or Pension

    Office Perks

    Employee Development Programs

    Employee Discounts

    Gym Membership or Wellness Programs

    Free Parking

    City-Bike

    Referral bonus

    Competitive Salary

    Life Insurance

    Family and Friends Rates

    Free parking/Discounted parking

    Jaguar Land Rover Service Advisor

    As Northern Ireland’s largest family-owned motor retailer in Northern Ireland, the Donnelly Group offers customers the best deals on a huge selection of new cars, used cars, and commercial vehicles. Built on customer service over 70 years ago, the Donnelly Group prides itself on the quality of service provided to every customer throughout the process of matching them to a vehicle that suits their needs, requirements, and budget. With nine locations across Northern Ireland in Ballymena, Bangor, Belfast, Derry/Londonderry, Dungannon, Dungannon M1, Eglinton, Enniskillen, Mallusk, and Maydown Derry/Londonderry, motorists are never far away from a Donnelly Group showroom.