Leisure Centre Manager

Main duties and responsibilities 

• Manage and oversee the daily operations of the Leisure Centre to ensure that the required standard of customer service is provided at all times. 
• Take responsibility for the general appearance of the Leisure Centre to include; reception area, corridors, store rooms, public areas and changing areas.  
• Ensure adequate level of towels/supplies and cleaning materials are available to meet critical business needs by maintaining and auditing inventory and placing orders where necessary.
• Monitor occupancy forecasts and membership attendance trends to ensure that adequate staffing is available.
• Prepare the Leisure Centre rota to ensure that staffing levels meet critical business needs.
• Ensure that the Leisure Centre is operated safely and hygienically with a focus on quality customer service. 
• Set and monitor quality standards for your area of responsibility.
• Ensure that standard operating procedures are in place and up-to-date in the Leisure Centre.   
• Maintain constant surveillance of customers in the pool area and acts immediately and appropriately to secure safety of guests in the event of emergency.
• Provides emergency care and treatment as required until the arrival of emergency medical services.
• Provide membership pricing for all customers and staff members.
• Embed a cost-conscious culture in the Leisure Centre by developing, reviewing and reporting on KPIs in your area of responsibility.
• Take responsibility for the Leisure Centre’s procedures and the training of relevant employees in accordance with same.  
• Audit all Leisure Centre practices on a regular basis ensuring that the relevant procedure is being adhered to at all times.   
• Develop and maintain trusting relationships with existing customers and long standing relationships.
• Develop and maintain trusting relationships with external stakeholders to best understand industry trends and to promote Gallen Hospitality.  
• Responsible for ensuring that the Leisure Centre staff create a positive image and reputation of Gallen Hospitality when engaging with customers.
• Investigate complaints regarding the Leisure Centre service and equipment and take corrective action where necessary.
• Ensure that the proper maintenance of all equipment is adhered to in line with the recommended standard and make arrangements for repair or replacement of used and damaged equipment. 
• Ensure only approved cleaning materials and equipment is used by all staff.
• Provide reports to the Senior Management Team on staff performance on a monthly basis and other ad hoc reports as required.  
• Responsible for the designing and promotion of entertainment materials for the Leisure Centre in line with the relevant standard operating procedures.  
• Take responsibility for the sales and marketing of the Leisure Centre ensuring that membership and events revenue is maximised at all times.  
• Ensure that all aspects of the Leisure Centre operations are in accordance with the prevailing statutory regulations, particularly in relation to employment law, hygiene and health and safety.  
• Procure all necessary supplies in a timely manner to ensure that the correct inventory is available to enable the Leisure Centre to operate effectively.