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JCB Customer Service Advisor

Dennison JCB has an exciting new opportunity for you to join our team as a Full Time Customer Service Advisor.  Working closely with the aftersales team this is a central role ensuring we capture every opportunity to provide the best service, add value to all our existing customers, and to assist in identifying new customers.

As an equal opportunities employer, Dennison JCB welcomes applicants regardless of age, sex, marital status, race, sexual orientation, religious belief, political opinion or disability.

Important Information
Date Posted: 10th January 2022
Closing Date: 31st January 2022
Industry: Logistics & Transport
Job Type: Full time
Salary: Based on Experience

About the role

Key Duties & Responsibilties

  • Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements mostly via telephone or e-mail
  • Booking in service visits for customer machines
  • Completion of customer invoicing, ensuring accuracy throughout
  • Liaising with the Service Manager to maximise regarding engineer planning
  • Informing customers of any additional work required, providing accurate quotations and closing sales opportunities by gaining customer authority to complete the work
  • Proactively contact customers regarding requirements and to follow up on satisfaction with our service
  • Proactively building strong, positive long term relationships with customers
  • Collating and reporting on feedback gained from customers 
  • Ensuring customer details are updated and correct in the system and adding new customer details in a timely fashion
  • Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing
  • Ad hoc duties commensurate with the position
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What you will need

Required criteria

  • • Experience of working in a fast paced customer service, administration role
  • • Excellent organisational and prioritisation skills
  • • An excellent level of computer proficiency
  • • Excellent customer service skills
  • • Ability to work as part of a team
  • • Ability to communicate effectively at all levels, both internally and externally, in a professional manner
  • • Being accountable
  • • A full driving licence
  • • Be self-motivated, proactive and have the ability to work on their own initiative
  • • Have the ability to prioritise effectively and be highly organised
  • • Be willing to accept change and have the ability and flexibility to adapt accordingly as business needs require
  • • Have a responsible and methodical attitude to work

Desired criteria

  • • Relevant experience working within a service department and particularly within a franchised dealership would be high desirable
  • • Experience or knowledge of the plant industry would be desirable

Professional skills you’ll need for this job opportunity

Customer Service

Customer Service

Effective Listening

Effective Listening

Exceeding Customer Expectations

Exceeding Customer Expectations

Dennison Commercials

Family-run business, Dennison Commercials has been serving the transport industry for over 50 years. As well as being one of the longest established Volvo Truck & Bus dealers in the UK and Ireland, Dennisons is also the appointed JCB dealer in Northern Ireland & Donegal for JCB construction, industrial and access equipment. The Dennison Group have depots based in Ballyclare, Newry, Dungannon, and Coleraine. We also have a Commercial Vehicle Bodyshop located in Ballyclare and our JCB dealership is located in Templepatrick.

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We believe our staff are our most valuable asset. We appreciate the input of every member of the team and always strive to reward hard work and good performance. Therefore, if you work at Dennison Commercials you can expect competitive rates of pay combined with an excellent benefits package including:

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- Generous holiday entitlement - Access to a pension scheme with generous employer contributions - Healthcare benefits - Retail discount scheme - Cycle to Work Scheme - Death in service benefit - Free on-site parking at all our sites - Ongoing training and development opportunities with global brand manufacturer training (Volvo / JCB) - Long Service recognition - A friendly work atmosphere within a real team environment - Long term career prospects

Our benefits

Health Insurance

Vacation/Paid Time Off

Performance Bonuses

Retirement Plan and/or Pension

Office Perks

Employee Development Programs

Employee Discounts

Free Parking

City-Bike

Free Work laptop

Referral bonus

Open office

Competitive Salary

Life Insurance

Long Service Recognition

JCB Customer Service Advisor

Family-run business, Dennison Commercials has been serving the transport industry for over 50 years. As well as being one of the longest established Volvo Truck & Bus dealers in the UK and Ireland, Dennisons is also the appointed JCB dealer in Northern Ireland & Donegal for JCB construction, industrial and access equipment. The Dennison Group have depots based in Ballyclare, Newry, Dungannon, and Coleraine. We also have a Commercial Vehicle Bodyshop located in Ballyclare and our JCB dealership is located in Templepatrick.