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IT Graduate

•Provide effective 1st/2nd line IT system support for Stores and Head Office - Hardware & Software
•Liaising with 3rd party support teams to resolve IT issues
•Preparation, Installation and Deployment of all new IT user/PC set ups
•Basic server administration
•Office 365 administration
•Troubleshooting and logging calls for hardware and software issues for Laptops, PCs, Printers and Scanners
•Maintain various systems within the Company
•Remote Support to all users
•Provide user training to end users on new and existing software
•Implement Scheduled Maintenance with all employees locally and remotely.
•Supporting Windows 10, Windows 2012, 2016 & 2019
•Supporting backup and recovery systems including Veeam and Azure File Sync
•Complete GDPR IT related duties
•Ensure security of company information systems, both Physical and electronic
•Preparation of yard tour equipment (as necessary)
•Maintain and keep an updated inventory of all IT supplies – report back to IT Manager to order as required
•Replace any IT devices as required by Senior IT
•Maintain a tidy and organised IT Office & Server Room
•Act in a confidential and trustworthy manner at all times
•Communicate any problems, uncertainties or training issues to your manager
•Deal with users in a courteous, professional and efficient manner at all times
Important Information
Date Posted: 26th November 2021
Closing Date: 1st December 2021
Industry: Manufacturing and Engineering
Job Type: Full time
Salary: Based on Experience
Document:

About the role

With continued growth comes new opportunities and we are delighted to be developing our well established IT Department!

This is a fantastic career opportunity to play a key role supporting daily operations of the business, providing IT hardware and software support, resolving IT issues, development and improvement of IT infrastructures. 

 

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What you will need

Required criteria

  • 5 GCSE’s including English & Maths A – C.
  • BSC in Computer Science, Information Technology or similar degree
  • Computer problem solving, maintenance & remote support
  • Proficient in the use of MS Office.
  • 1 years’ experience working in an IT Systems/ Support role
  • Professional
  • Trustworthy.
  • High attention to detail.
  • High degree of initiative
  • Adaptable to changing priorities.
  • Confident dealing with end-users
  • Strong multi-tasking, organisational and time management skills.
  • Self-motivated.
  • Ability to work as part of a team and independently.
  • Excellent communication, patience and interpersonal skills

Desired criteria

  • Experience of supporting across multiple sites
  • Cloud based telephony system.
  • Full and clean driving licence.
  • Demonstrable experience supporting Windows Server, Active Directory, O365 and MS Exchange
  • Working knowledge of networked computer systems.
  • Management of fleet of Multi-function Devices CP/IP, LAN/WAN and wireless infrastructure.

Professional skills you’ll need for this job opportunity

Customer Service

Customer Service

Problem Solving

Problem Solving

Root Cause Analysis

Root Cause Analysis

Time Management

Time Management

Tobermore

Tobermore is a family run organisation, the family ethos of the firm is mirrored in the dedication of our staff. Tobermore is an award winning company and has been recognised both locally and internationally for both business processes and product quality. Our paving and walling products are manufactured from our plant in Northern Ireland and supplied right across the UK and Ireland. Together we will create beautiful spaces by producing world-class products whilst providing an outstanding customer experience.

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Tobermore began life as a humble sand and gravel business started by the Henderson family in 1942. We then diversified into concrete products, which were sold to the local community in the 1950s. In the late 1970s we became one of the forerunners in manufacturing block paving – or ‘Pavia’, as it was originally called. Now, more than 75 years later, we are one of the top paving and walling manufacturers in the UK and Ireland, and pride ourselves on our world-class technology and the unrivalled quality of our products.

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Our people To this day, the business remains family-run. We employ 330+ staff throughout the UK and Ireland. We embrace, encourage and engage in continuous improvement and continuous learning for all employees. Our people are the backbone to our company. They understand the importance of customer relationships. People buy from people. Our success is a testament to how customers appreciate our staff that have been trained and developed to deal professionally with all customer requirements. We only recruit people who share our values.

Our benefits

You Grow... We Grow It’s true. Continuous improvement lies at the heart of Tobermore's ethos. We encourage our staff to reach their potential through training in a supportive and fulfilling environment. At Tobermore, we take great pride in providing everyone with the opportunity to learn, develop and progress to do great things. We want to give our employees the opportunity to build on the already great skills and experience that they bring with them. View our employee perks below, dependent on the role.

Vacation/Paid Time Off

Performance Bonuses

Paid Sick Days

Retirement Plan and/or Pension

Office Perks

Employee Development Programs

Employee Discounts

Gym Membership or Wellness Programs

Opportunity to Travel

Remote working

Free Parking

Free Work laptop

Open office

Company retreats

Competitive Salary

Event tickets

Long Service Recognition

We are a proud diversity ambassador

diversity ambassador

IT Graduate

Tobermore is a family run organisation, the family ethos of the firm is mirrored in the dedication of our staff. Tobermore is an award winning company and has been recognised both locally and internationally for both business processes and product quality. Our paving and walling products are manufactured from our plant in Northern Ireland and supplied right across the UK and Ireland. Together we will create beautiful spaces by producing world-class products whilst providing an outstanding customer experience.