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Customer Relationship Manager

A Customer Relationship Manager focuses on the efficient input and management of customer sales orders.The Customer Relationship Manager will meet strict deadlines and help to exceed customer expectations within all delivery regions. They will help to build customer relationships and gain new business opportunities through the effective management of our existing customer base and ordering processes.

Important Information
Location: Headquarters, Tobermore Concrete Products Ltd, 2 Lisnamuck Road, Tobermore, Magherafelt, Northern Ireland, BT45 5QF
Date Posted: 17th November 2021
Closing Date: 2nd December 2021
Industry: Manufacturing and Engineering
Job Type: Full time
Salary: Based on Experience

About the role

Key Duties: • Manage the organisation and inputting of sales orders onto our dedicated Nav computer system • Deal directly with customers providing order advice, call off management, delivery timeframes, stock levels and manage delivery expectations • Contact current customers to follow up on existing orders and probe for new business opportunities • Work closely and effectively within a large committed team provide an exceptional customer experience • Manage sample orders including input, follow up after delivery and probe for other order opportunities

Reserve Lists

We use reserve lists for positions where more than one candidate is deemed suitable for a position. Reserve lists are in place for 12 months during which reserve candidates will be offered the same or similar post should one become available during this time.

What you will need

Required criteria

  • 5 GCSE’s including English & Maths A – C
  • Strong Customer service experience.
  • Proficient in the use of MS Office.
  • Have an excellent phone manner with objection handling skills.
  • Strong multi-tasking and organisational skills
  • Being persuasive and engaging

Desired criteria

  • A Levels / Degree qualified.
  • Experience working within a busy office environment.
  • Previous order processing experience.
  • Knowledge of the Manufacturing Industry.
  • Customer complaints handling.
  • Construction Industry knowledge
  • Tele marketing
  • CRM experience
  • Full and clean driving license

Professional skills you’ll need for this job opportunity

Customer Relationship Management

Customer Relationship Management

Customer Retention Strategy

Customer Retention Strategy

Establishing Rapport With Clients

Establishing Rapport With Clients

Planning & Scheduling

Planning & Scheduling

Flexibility and Adaptability

Flexibility and Adaptability

IT skills

IT skills

Attention to detail

Attention to detail

Communication

Communication

Tobermore

Tobermore is a family run organisation, the family ethos of the firm is mirrored in the dedication of our staff. Tobermore is an award winning company and has been recognised both locally and internationally for both business processes and product quality. Our paving and walling products are manufactured from our plant in Northern Ireland and supplied right across the UK and Ireland. Together we will create beautiful spaces by producing world-class products whilst providing an outstanding customer experience.

Tobermore is an equal opportunities employer.

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Tobermore began life as a humble sand and gravel business started by the Henderson family in 1942. We then diversified into concrete products, which were sold to the local community in the 1950s. In the late 1970s we became one of the forerunners in manufacturing block paving – or ‘Pavia’, as it was originally called. Now, more than 80 years later, we are one of the top paving and walling manufacturers in the UK and Ireland, and pride ourselves on our world-class technology and the unrivalled quality of our products. Achieving £85 million sales in 2021/22 and positioned number 24 in the NI Belfast Telegraph Top 100 Companies 2022, your future is in good hands. Working alongside forward thinking business professionals throughout the business and receiving continuous learning and support, start your Tobermore career today.

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Our people To this day, the business remains family-run. We employ 450+ staff throughout the UK and Ireland. We embrace, encourage and engage in continuous improvement and continuous learning for all employees. Our people are the backbone to our company. They understand the importance of customer relationships. People buy from people. Our success is a testament to how customers appreciate our staff that have been trained and developed to deal professionally with all customer requirements. We only recruit people who share our values.

Our benefits

You Grow... We Grow It’s true. Continuous improvement lies at the heart of Tobermore's ethos. We encourage our staff to reach their potential through training in a supportive and fulfilling environment. At Tobermore, we take great pride in providing everyone with the opportunity to learn, develop and progress to do great things. We want to give our employees the opportunity to build on the already great skills and experience that they bring with them. View our employee perks below, dependent on the role.

Vacation, Paid time off

Performance bonuses

Retirement plan and/or pension

Office perks

Employee development programs

Employee discounts

Opportunity to travel

Remote working

Free parking

Free work laptop

Open office

Company retreats

Competitive salary

Event tickets

Long service recognition

We are a proud diversity ambassador

diversity ambassador

Customer Relationship Manager

Tobermore is a family run organisation, the family ethos of the firm is mirrored in the dedication of our staff. Tobermore is an award winning company and has been recognised both locally and internationally for both business processes and product quality. Our paving and walling products are manufactured from our plant in Northern Ireland and supplied right across the UK and Ireland. Together we will create beautiful spaces by producing world-class products whilst providing an outstanding customer experience.

Tobermore is an equal opportunities employer.