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Southern Europe Aftersales Manager

CK International are a leading global supplier of waste compaction equipment, with aftersales operations currently focussed on UK and Ireland. CK International operates a nationwide network of experienced field engineers who carry out baler installations, routine maintenance and repairs of all makes of balers and compactors. 


We currently have an excellent opportunity for a customer focused Southern Europe Aftersales Manager. Reporting to the UK Aftersales Manager, this challenging role will be to assume responsibility for the aftersales activity of the company in Sourthern Europe, and the delivery of a world-class experience for our customers. 

Important Information
Date Posted: 1st December 2021
Closing Date: 24th December 2021
Industry: Manufacturing and Engineering
Job Type: Full time
Salary: Based on Experience

About the role

Key expectations:

·       Deliver against customer service level agreements

·       Responsible for the Health and Safety of the department

Responsibilities:

·       Leading and organising any installations including sub-contract labour, hire equipment, movers etc.

·       Ensure aftersales backup commitments are met.

·       Training & customer contact.

·       In country spare parts management

·       Ensure effective resource available on the ground.

·       Installations to be delivered on time and to budget.

·       Ensure robust breakdown/service resources are available.

·       Provide excellent customer relationships.

·       Ensure adherence to service level agreements.

 

Experience & Qualifications:

·       A proven track record of achievement in an aftersales (or equivalent) environment is considered essential

·       Commercial experience with track record of dealing directly with customers

·       A strong motivator with excellent communication skills

·       A good level of technical experience would be beneficial

·       Proven track record of consistently meeting financial targets

Knowledge, Skills and Abilities: 

·       Ability to motivate and lead a team

·       Excellent communication and IT skills

·       Drive and energy for results

·       Practical and commercially aware

·       Business acumen

·       Ability to prioritise and organise

·       Timely decision making

·       Ability to work in a fluid environment 

·       Highest level of integrity, honesty and trust

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What you will need

Required criteria

  • • A proven track record of achievement in an aftersales (or equivalent) environment is considered essential
  • Excellent communication skills

Desired criteria

  • • Ability to motivate and lead a team
  • • Drive and energy for results

Professional skills you’ll need for this job opportunity

Strategy Formulation

Strategy Formulation

Adapting to Circumstances

Adapting to Circumstances

Planning and Organising

Planning and Organising

CK International

Market leaders in waste compaction solutions

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We design and manufacture a wide range of balers and compactors. We listen to our customers and through innovation and design, we develop solutions that satisfy their needs. We are passionate about developing our people and as a result we have created a team of knowledgeable experts which drives our customer-focused approach. Our Mission at CK International - we listen to our customers, and through innovation and design we develop machinery-based material compaction solutions that satisfy their needs.

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Our Vision is to be the leader in waste compaction solutions within our target markets. Growth Mindset - We recognise that effort and attitude determine everything, We embrace challenge, We persist in the face of setbacks, We see effort as the way to excel, We seek feedback and learn from our experiences, We find lessons and inspiration in the success of others

Our benefits

At CK International, we are passionate about developing our people and as a result we have created a team of knowledgeable experts which drives our customer-focused approach.

Vacation/Paid Time Off

Paid Sick Days

Retirement Plan and/or Pension

Office Perks

Employee Development Programs

Opportunity to Travel

Casual dress

Free Parking

Open office

Competitive Salary

Southern Europe Aftersales Manager

Market leaders in waste compaction solutions