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Front Office Supervisor

To be responsible for the supervision of the reception team to ensure the Hastings standards of presentation and service are maintained for the greatest enjoyment of the guests and maximum profit contribution to the hotel.

Important Information
Date Posted: 23rd November 2021
Closing Date: 7th December 2021
Industry: Hospitality
Job Type: Full time
Salary: Based on Experience

About the role

  • To take responsibility for the effective supervision of the reception team, to ensure efficient operation of the department and the delivery of excellent service.
  • To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.
  • To ensure quality standards and procedures are fully understood and implemented, and daily checking procedures are fully applied.
  • To ensure company policies relating to cash handling, stock control and stock ordering are implemented and monitored. 
  • To ensure all reception employees receive the appropriate training and coaching to provide effective and efficient service in line with Hastings standards. 
  • To provide the reception team with training and feedback to help them deliver effective and efficient service in line with Hastings standards
  • To ensure you and the team are aware of all hotel services and are proactive in the sale of these to guests.
  • To ensure you and the team check in guests on arrival and check them out at the end of their stay and ensure the correct procedures are followed for receiving payment and that you provide accurate and efficient guest billing.
  • To ensure the team are knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality
  • To ensure you and the team assist guests with any reasonable request for hotel services
  • To ensure you and the team respond to complaints and find the appropriate solution 
  • To maintain effective communication and relationships with other hotel departments and suppliers to maintain an effective operation and ensure guest satisfaction. 
  • To ensure the security of reception and storage areas is maintained at all times. 
  • To ensure the reception areas, fixtures and equipment are properly maintained and presented to Hastings standards. 
  • To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures. 
  • To ensure the hotel's compliance with all relevant legislation.
  • Any other duties as required by Senior Management 
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What you will need

Required criteria

  • Right to Work in the United Kingdom
  • Good Command of English Language

Desired criteria

    Professional skills you’ll need for this job opportunity

    Reception skills

    Reception skills

    Reservation skills

    Reservation skills

    Supervisory Skills

    Supervisory Skills

    Hastings Hotels

    Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.

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    Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, two stand-alone grill bar/restaurants and two luxury spas. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

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    Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry.

    Our benefits

    Vacation/Paid Time Off

    Retirement Plan and/or Pension

    Employee Development Programs

    Employee Discounts

    Competitive Salary

    Event tickets

    Preferential Room Rates

    Family and Friends Rates

    Discount on Meals Purchased

    Discount on Spa Treatments/Products

    Discount in Gift Shop

    Long Service Recognition

    Free Meals during shifts

    Free parking/Discounted parking

    Front Office Supervisor

    Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.