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Night Supervisor

We have an exciting opportunity at The Culloden Estate and Spa.


To be responsible for the effective and professional supervision of the night team ensuring the efficient running of the hotel during the night for the greatest enjoyment of the guests and maximum profit contribution to the hotel.

Important Information
Date Posted: 23rd November 2021
Closing Date: 7th December 2021
Industry: Hospitality
Job Type: Full time
Salary: Based on Experience

About the role

  • To manage and motivate staff through effective communication, training and development, in accordance with company policies and relevant employment legislation, ensuring HR procedures are followed.
  • To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity.
  • To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.
  • To ensure company policies relating to cash handling are implemented and monitored, taking appropriate action to resolve problems.
  • To ensure all night staff receive the appropriate training, coaching and development to provide effective and efficient service in line with company standards.
  • To ensure you and the team are aware of all hotel services and are proactive in the sale of these to guests.
  • To ensure the team are knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
  • To ensure you and the team assist guests with any reasonable request for hotel services
  • To ensure you and the team respond to complaints and find the appropriate solution.
  • To ensure you and the team take responsibility for the security of the hotel and relevant storage areas.
  • To maintain effective communication and relationships with other hotel departments and enforcement agencies to maintain an effective operation and ensure guest satisfaction.
  • To ensure the Front Office areas, fixtures and equipment are properly maintained and presented, with the highest standards of cleanliness and housekeeping.
  • To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and Company policy and procedures.
  • To assist with the recruitment, selection and utilisation of Front Office staff to achieve the optimum use of staff resource in line with business peaks and troughs.
  • To ensure the Hotel’s compliance with all matters relating to the licensing laws, Customs and Excise Regulations and all other relevant legislation.
  • To carry out Duty Manager duties as required.
  • Any other duties as required by Senior Management
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What you will need

Required criteria

  • Right to Work in the United Kingdom
  • Good Command of English Language
  • Must be educated to GCSE level or the equivalent with grades A-C in English and Maths
  • Must have good communication skills.
  • Must have a professional appearance

Desired criteria

  • Previous experience of working nights.
  • Previous supervisory experience.

Professional skills you’ll need for this job opportunity

Hospitality

Hospitality

Exceptional Customer Service Skills

Exceptional Customer Service Skills

Supervisory Skills

Supervisory Skills

Hastings Hotels

Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.

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Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, two stand-alone grill bar/restaurants and two luxury spas. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

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Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry.

Our benefits

Vacation/Paid Time Off

Retirement Plan and/or Pension

Employee Development Programs

Employee Discounts

Competitive Salary

Event tickets

Preferential Room Rates

Family and Friends Rates

Discount on Meals Purchased

Discount on Spa Treatments/Products

Discount in Gift Shop

Long Service Recognition

Free Meals during shifts

Free parking/Discounted parking

Night Supervisor

Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.