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Spa Manager (Maternity Cover)

Reports to:

General Manager

Main function:

The Spa Manager will be responsible for the day-to-day management of the Spa, ensuring exceptional customer service and quality standards.  The Spa Manager will coordinate and organise the Spa team to provide an environment of relaxation and tranquillity, with a focus on quality and customer service at all times.  

This role will require close collaboration with the General Manager to ensure that the highest standard of customer service is achieved at all times.

Important Information
Date Posted: 29th November 2021
Closing Date: 10th December 2021
Industry: Hospitality
Job Type: Full time
Salary: €33,000.00

About the role

Main duties and responsibilities 

  • Manage and oversee the daily operations of the Spa to ensure adequate resources are assigned to areas of need and that the required standard of service is provided at all times. 
  • Take responsibility for creating a welcoming and friendly environment within the V Spa. 
  • Take responsibility for the general appearance and cleanliness of the V Spa to include; thermal suite, reception area, corridors, treatment rooms, public areas and toilets.  
  • Ensure adequate level of treatment products are available to sell and meet critical business needs by maintaining and auditing inventory and placing orders where necessary.
  • Monitor occupancy forecasts to ensure that adequate staffing is available.
  • Prepare V Spa rotas to ensure that staffing levels meet critical business needs.
  • Ensure that the V Spa service is operated safely and hygienically with a focus on quality customer service. 
  • Ensure that standard operating procedures are in place and up-to-date in the V Spa department.   
  • Embed a cost conscious culture in the Villa Rose Hotel by controlling, reviewing and reporting on KPIs for the V Spa.
  • Take responsibility for the V Spa procedures and the training of relevant employees in accordance with same.  
  • Audit all V Spa practices on a regular basis ensuring that the relevant procedure is being adhered to at all times.   
  • Develop and maintain trusting relationships with internal stakeholders to ensure that the highest quality of customer service is provided at all times and that knowledge is shared on a regular basis. 
  • Responsible for ensuring that the V Spa team create a positive image and reputation of Gallen Hospitality when engaging with customers.
  • Investigate complaints regarding the V Spa service and equipment and take corrective action where necessary.
  • Ensure that the proper maintenance of all equipment is adhered to in line with the recommended standard and make arrangements for repair or replacement of used and damaged equipment. 
  • Ensure only approved cleaning materials and equipment is used by all staff.
  • Maintain the client database in line with GDPR and to manage client appointments.
  • Develop and maintain trusting relationships with internal stakeholders to ensure that revenue trends and opportunities are maximised, as well as to update on operational activity.  This includes the attendance at operational and Head of Department meetings.
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What you will need

Required criteria

  • Proficient in managing the facility, maintaining supplies and recruiting staff.
  • At Least Two Years' Experience in Managing a Spa Facility
  • Evidence Proficiency in Controlling the Supplies of a Spa Facility

Desired criteria

  • Extensive experience in setting up Spa salons offering beauty treatments and massages to clients
  • Solid understanding of hospitality management and methods to ensure customer satisfaction
  • Solid understanding of hospitality management and methods to ensure customer satisfaction

Professional skills you’ll need for this job opportunity

Customer Service

Customer Service

Exceptional Customer Service Skills

Exceptional Customer Service Skills

Supervisory Skills

Supervisory Skills

Gallen Hotel Group

A family-run hotel group owned and managed by the Gallen Family.

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The Gallen Hospitality group is comprised of three 4-star, family-run hotels located in Ballybofey and Gweedore, Co Donegal. Owned by the Gallen family, the Villa Rose Hotel was established in the year 2000 and is comprised of 57 bedrooms, state of the art spa facility and has been consistently named Ireland’s top hotels in the Tripadvisor Traveller’s choice awards. In 2016, the Gallen family added Jackson’s Hotel to their offering. With 135 bedrooms, a leisure centre and extensive conference & banqueting facilities the hotel is one of the largest in the region. In 2021, the family acquired An Chúirt Hotel in Gweedores 66 bedrooms & a health club. An Chúirt is nestled in the beautiful Donegal countryside with the iconic Errigal Mountain as it's backdrop.

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At Gallen Hospitality our culture centers around our people and we focus on their well-being, safety and equality. With over 300 employees, we are a principal hospitality employer in the County. When we take care of our staff, our staff take care of our guests. WELL-BEING We believe the role we can play in our employees well-being is one of the most important responsibilities we have as employers. EQUALITY We operate an Equal Opportunities Policy. We are proud of how often employees are promoted within the Group. SAFETY We have implemented the Failte Ireland Covid 19 Safety charter, operated at the highest level to ensure the safety of our employees.

Our benefits

We pride ourselves on creating a positive working environment for all our employees, with employee wellbeing, autonomy and supportive management at the core of everything we do.

Vacation/Paid Time Off

Flexible Schedule

Office Perks

Employee Discounts

Gym Membership or Wellness Programs

Free Parking

Open office

Competitive Salary

Family and Friends Rates

Discount on Meals Purchased

Discount on Spa Treatments/Products

Free Meals during shifts

Free parking/Discounted parking

Spa Manager (Maternity Cover)

A family-run hotel group owned and managed by the Gallen Family.