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Deputy General Manager

To be responsible for assisting the General Manager with the day-to-day management and development of the hotel and its staff, to enhance and maintain its position as a premier venue within its target markets.

Important Information
Date Posted: 14th October 2021
Closing Date: 29th October 2021
Industry: Hospitality
Job Type: Full time
Salary: Based on Experience

About the role

  • To manage and motivate staff through effective communication, training and development, in accordance with company policies and relevant employment legislation, ensuring HR procedures are followed (performance reviews, development plans, discipline, grievance, etc.)
  • To provide input into the preparation of annual budgets, agreeing and implementing the appropriate mechanisms to effectively manage costs and all factors affecting the profitable performance of the hotel; ensuring appropriate plans are created, agreed, communicated, implemented and reviewed.
  • To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.
  • To ensure the fabric, fixtures and equipment of the premises are properly maintained and presented, both inside and out, with the highest standards of cleanliness and housekeeping.
  • To partner with the Group Sales and Marketing teams to promote and market the business; network with existing clients and develop strong relationships to enhance revenue opportunity. 
  • To understand the implications and knock -n effects of development activity on other areas of the business and so work towards business success.
  • To identify where resource effort should be placed in order to deliver long term goals and priorities.
  • To ensure quality standards and procedures are fully implemented and regularly reviewed through out the hotel, and that formal and informal feedback is used to ensure continual improvement.
  • To find ways and work with other functions to improve customer service delivered by the team.
  • To keep customer service on the agenda, communicating customer service data so that people can see improvements in customer service.
  • To maintain effective communication to ensure plans, challenges and successes are understood, and individual performance is aligned to Company requirements.
  • To create and promote opportunities to develop and enhance effective working relationships within the hotel, the Group and externally. 
  • To maintain and strengthen the Group’s commitment to having a well presented, well trained and efficient workforce that reflects and affirms the diversity of the community.
  • To liaise with and utilise the support of suppliers and other external contacts as appropriate.
  • To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain market position.
  • To ensure an effective and safe working environment is maintained in compliance with appropriate legislation, such as Licensing Laws, Health, Safety, Fire, Hygiene, Security and other statutory requirements.
  • Any other duties as required by the General Manager
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What you will need

Required criteria

  • Right to Work in the United Kingdom
  • Good Command of English Language

Desired criteria

    Professional skills you’ll need for this job opportunity

    Business Forecasting

    Business Forecasting

    Customer Service Telephony

    Customer Service Telephony

    Operations Management

    Operations Management

    Alice

    Alice

    Hastings Hotels

    Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.

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    Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, two stand-alone grill bar/restaurants and two luxury spas. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

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    Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry.

    Our benefits

    Vacation/Paid Time Off

    Retirement Plan and/or Pension

    Employee Development Programs

    Employee Discounts

    Competitive Salary

    Event tickets

    Preferential Room Rates

    Family and Friends Rates

    Discount on Meals Purchased

    Discount on Spa Treatments/Products

    Discount in Gift Shop

    Long Service Recognition

    Free Meals during shifts

    Free parking/Discounted parking

    Deputy General Manager

    Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.