We are looking for an experienced Accommodation Manager to join our Management Team. This role will oversee all aspects of Hotel cleanliness and maintenance in accordance to Company Standards. You will be responsible for budgeting, planning, organising and directing all hotel accommodation and laundry services in the hotel.
About the role
The Accommodation Manager needs to plan and direct the day to day operation of their Department.
They ensure the achievement of the Hotel standards at all times.
Ensuring all departmental staff are able to carry out their duties to the standards as laid down in the SOP manual.
They need to ensure the SOP manual is up to date, in use and regularly reviewed.
Assisting in implementing and maintaining a quality system for the Hotel and especially in Accommodation to ensure we always offer guests consistently high standards of quality through monitoring.
They assist in auditing the department for service and quality and in implementing strategies to improve results.
Have a visible presence within the hotel, ensuring that all customer needs are consistently met.
An Accommodation Manager resolves guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times, while maintaining the departmental and hotel reputation.
Ensuring that the required staffing levels of the department are always met.
Reviewing and controlling the weekly payroll and expenditure for the Accommodation Department in line with budget.
Following best practice in managing costs within the hotel while always being conscious of our corporate and social responsibility.
What you will need
- Experience in a similar role as supervisor or manager
- Excellent communication skills and impeccable attention to detail.
- Efficient, well organised and able to multi task effectively.
- Confident in engaging with management, team members, guests and suppliers.
Professional skills you’ll need for this job opportunity
Public Area Cleaning Skills
Bedroom Cleaning Skills
Attention to detail
Gallen Hotel Group
The Gallen Hospitality group is comprised of three 4-star, family-run hotels located in Ballybofey and Gweedore, Co Donegal. Owned by the Gallen family, the Villa Rose Hotel was established in the year 2000 and is comprised of 57 bedrooms, state of the art spa facility and has been consistently named Ireland’s top hotels in the Tripadvisor Traveller’s choice awards. In 2016, the Gallen family added Jackson’s Hotel to their offering. With 135 bedrooms, a leisure centre and extensive conference & banqueting facilities the hotel is one of the largest in the region. In 2021, the family acquired An Chúirt Hotel in Gweedores 66 bedrooms & a health club. An Chúirt is nestled in the beautiful Donegal countryside with the iconic Errigal Mountain as it's backdrop.
At Gallen Hospitality our culture centers around our people and we focus on their well-being, safety and equality. With over 300 employees, we are a principal hospitality employer in the County. When we take care of our staff, our staff take care of our guests. WELL-BEING We believe the role we can play in our employees well-being is one of the most important responsibilities we have as employers. EQUALITY We operate an Equal Opportunities Policy. We are proud of how often employees are promoted within the Group. SAFETY We have implemented the Failte Ireland Covid 19 Safety charter, operated at the highest level to ensure the safety of our employees.
We pride ourselves on creating a positive working environment for all our employees, with employee wellbeing, autonomy and supportive management at the core of everything we do.