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Leisure Centre Manager

Reports to:    


Operations Manager


Main function:


The Leisure Centre Manager will be responsible for the day-to-day management of the Leisure Centre ensuring exceptional customer service and quality standards, as well as the continuous improvement of membership satisfaction and revenue at all times.  The post holder will be required to build excellent interpersonal relationships with a diverse range of external and internal stakeholders.  The Leisure Centre Manager will coordinate and organise the Leisure Centre team to provide a safe and hygienic service, with a focus on quality and customer service.  


This role will require close collaboration with all management and staff to ensure that the highest standard of cleanliness and customer service is achieved at all times. 

Important Information
Date Posted: 9th November 2021
Closing Date: 27th November 2021
Industry: Hospitality
Job Type: Full time
Salary: Based on Experience

About the role

Main duties and responsibilities 

  • Manage and oversee the daily operations of the Leisure Centre to ensure that the required standard of customer service is provided at all times. 
  • Take responsibility for the general appearance of the Leisure Centre to include; reception area, corridors, store rooms, public areas and changing areas.  
  • Ensure adequate level of towels/supplies and cleaning materials are available to meet critical business needs by maintaining and auditing inventory and placing orders where necessary.
  • Monitor occupancy forecasts and membership attendance trends to ensure that adequate staffing is available.
  • Prepare the Leisure Centre rota to ensure that staffing levels meet critical business needs.
  • Ensure that the Leisure Centre is operated safely and hygienically with a focus on quality customer service. 
  • Set and monitor quality standards for your area of responsibility.
  • Ensure that standard operating procedures are in place and up-to-date in the Leisure Centre.   
  • Maintain constant surveillance of customers in the pool area and acts immediately and appropriately to secure safety of guests in the event of emergency.
  • Provides emergency care and treatment as required until the arrival of emergency medical services.
  • Provide membership pricing for all customers and staff members.
  • Embed a cost-conscious culture in the Leisure Centre by developing, reviewing and reporting on KPIs in your area of responsibility.
  • Take responsibility for the Leisure Centre’s procedures and the training of relevant employees in accordance with same.  
  • Audit all Leisure Centre practices on a regular basis ensuring that the relevant procedure is being adhered to at all times.   
  • Develop and maintain trusting relationships with existing customers and long standing relationships.
  • Develop and maintain trusting relationships with external stakeholders to best understand industry trends and to promote Gallen Hospitality.  
  • Responsible for ensuring that the Leisure Centre staff create a positive image and reputation of Gallen Hospitality when engaging with customers.
  • Investigate complaints regarding the Leisure Centre service and equipment and take corrective action where necessary.
  • Ensure that the proper maintenance of all equipment is adhered to in line with the recommended standard and make arrangements for repair or replacement of used and damaged equipment. 
  • Ensure only approved cleaning materials and equipment is used by all staff.
  • Provide reports to the Senior Management Team on staff performance on a monthly basis and other ad hoc reports as required.  
  • Responsible for the designing and promotion of entertainment materials for the Leisure Centre in line with the relevant standard operating procedures.  
  • Take responsibility for the sales and marketing of the Leisure Centre ensuring that membership and events revenue is maximised at all times.  
  • Ensure that all aspects of the Leisure Centre operations are in accordance with the prevailing statutory regulations, particularly in relation to employment law, hygiene and health and safety.  
  • Procure all necessary supplies in a timely manner to ensure that the correct inventory is available to enable the Leisure Centre to operate effectively.  
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What you will need

Required criteria

  • Right to work in Ireland
  • Lifeguard and Swim instructor qualifications
  • Flexibility to work various shifts including evenings and weekends
  • Excellent communication and organisational skills

Desired criteria

  • 2 years experience in a similar role

Professional skills you’ll need for this job opportunity

Customer Service

Customer Service

Exceptional Customer Service Skills

Exceptional Customer Service Skills

Reception skills

Reception skills

Swimming

Swimming

Gallen Hotel Group

A family-run hotel group owned and managed by the Gallen Family.

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The Gallen Hospitality group is comprised of three 4-star, family-run hotels located in Ballybofey and Gweedore, Co Donegal. Owned by the Gallen family, the Villa Rose Hotel was established in the year 2000 and is comprised of 57 bedrooms, state of the art spa facility and has been consistently named Ireland’s top hotels in the Tripadvisor Traveller’s choice awards. In 2016, the Gallen family added Jackson’s Hotel to their offering. With 135 bedrooms, a leisure centre and extensive conference & banqueting facilities the hotel is one of the largest in the region. In 2021, the family acquired An Chúirt Hotel in Gweedores 66 bedrooms & a health club. An Chúirt is nestled in the beautiful Donegal countryside with the iconic Errigal Mountain as it's backdrop.

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At Gallen Hospitality our culture centers around our people and we focus on their well-being, safety and equality. With over 300 employees, we are a principal hospitality employer in the County. When we take care of our staff, our staff take care of our guests. WELL-BEING We believe the role we can play in our employees well-being is one of the most important responsibilities we have as employers. EQUALITY We operate an Equal Opportunities Policy. We are proud of how often employees are promoted within the Group. SAFETY We have implemented the Failte Ireland Covid 19 Safety charter, operated at the highest level to ensure the safety of our employees.

Our benefits

We pride ourselves on creating a positive working environment for all our employees, with employee wellbeing, autonomy and supportive management at the core of everything we do.

Vacation/Paid Time Off

Flexible Schedule

Office Perks

Employee Discounts

Gym Membership or Wellness Programs

Free Parking

Open office

Competitive Salary

Family and Friends Rates

Discount on Meals Purchased

Discount on Spa Treatments/Products

Free Meals during shifts

Free parking/Discounted parking

Leisure Centre Manager

A family-run hotel group owned and managed by the Gallen Family.