Magherabuoy Hotel -Guest Service Agent
About Us
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy and the Hospitality Charter, and we are proud to be signed up to Green Tourism
What is the job?
Within this guest facing role you will be a key player in creating a warm and welcoming environment for guests. You will be expected to assist on directing external queries to the appropriate internal department. You will have a strong attention to detail and keep accurate records of the accommodation facilities. You will assist with food service ensuring you are following the correct food safety measures. You may at times assist other departments to ensure the seamless operations of the hotel
Hours:
12/24/32 hours per week
Pay
Up to £11.00 per hour, dependent on age
What we offer
Health Care Cash Plan
Increased annual leave with service
Recruit a Friend Scheme
Employee of the Month Award
Staff meals while on duty
Discounted rate at Bodyscape Health Club based at Crowne Plaza
Andras Academy – Training & Development Programmes and progression opportunities within the Andras Hotels Group
Hotel Incentive scheme
About the role
Front Office
· Welcome guests to the property in a warm and understanding manner.
· Monitor the hotel emails and telephone line, directing enquiries to the appropriate person.
· Accurately maintain rooming lists and maintenance logs.
· Communicate guest requirements to other departments.
· Liaise effectively with the management team to find solutions to complex problems.
· Use the internal property management systems to ensure room logs are kept up to date.
· Complying with GDPR legislation.
Food & Beverage
· Achieve individual and departmental objectives
· Serve food and beverages to the standards set out by the hotel at all times.
· Follow the food and beverage sequence of service set out by the hotel at all times.
· Comply to the highest standards of cleanliness, safety and hygiene regulations at all times
· Clear and refresh lobby and restaurant tables (including the refreshment station).
· Responsible for the cleanliness of all equipment used to serve guests
· Demonstrate service attributes in accordance with industry expectations and company standards including attentiveness, anticipation, accuracy and maintaining high levels of knowledge about the products and services offered by the hotel.
· Participate in any training sessions, briefings and meetings as and when requested.
How do I deliver this?
We genuinely care about people, and we show this through living the Andras Hotels behaviours.
Teamwork – work cooperatively and effectively with others
Brand Hearted - understand and live the brand standards, exhibiting a positive, friendly manner with customers and colleagues
Commitment – “I do what I say”, commitment to do the best in everything I do
Diversity & Respect – welcome, include and demonstrate respect for all individuals from all groups
Integrity – honest, respectful and accountable
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
What you will need
Required criteria
- Experience within a customer facing role
- Basic level of IT proficiency
- Experience in hospitality industry
- Ability to work as part of a team
Andras Hotels
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments. We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City. Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.
Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members. We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.
Our benefits
What we offer