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Customer Support Agent

Bathshack are looking for a new Customer Support Advisor based in our Belfast Offices. Working for a fun and friendly family run company, the role is to provide a high standard of advice and assistance to all customers who contact Bathshack.


 


 


 

Important Information
Date Posted: 10th November 2021
Closing Date: 30th November 2021
Industry: Retail
Job Type: Full time
Salary: Based on Experience

About the role

Bathshack are looking for a new Customer Support Advisor based in our Belfast Offices. Working for a fun and friendly family run company, the role is to provide a high standard of advice and assistance to all customers who contact Bathshack.

A bit more about the role

  • Dealing with high enquiry volumes, answering customer queries via telephone and email.
  • Dealing with customer complaints effectivelly and efficiently with timely resolutions.
  • Providing relevant up to date information to the customer at every stage of their order, resolving any issues that arise.
  • Proactively contacting couriers to identify and solve delivery issues.
  • Working closely with sales , dispatch and purchasing teams in order to ensure that customer queries are addressed in a timely way.
  • Encourage customer reviews on social media and TrustPilot.

A bit about you

  • Call handling experience or customer facing
    experience.
  • MS office (word, excel , outlook) experience
  • General ICT experience
  • Excellent communication and interpersonal skills
  • Strong organisation skills and self motivated.
  • Able to take ownership of tasks.
  • Accurate and thorough approach, ensuing tasks are followed through to completion.
  • Positive Team player
  • A high level of integrity.
  • Ability to make good decisions

A bit about us...

We are Ireland's largest online bathroom supplier, we retail bathrooms through our online webstore and through 6 retail showrooms located in Ballymena, Belfast, Lisburn Dublin & Cork. With extensive ranges of bathroom suites, showers, baths, toilets, basins, taps and more, our customers are sure to find everything they need to create the perfect bathroom environment.


Growing aggressively over the last 10 years, we have become a force to be reckoned with in the bathroom industry, staying ahead of market trends enabling us to offer our customers the latest of cutting-edge bathroom technology.


Our showrooms are fitted with beautiful bathroom displays to allow the end user to envision their dream bathroom and what’s possible for the space they have.
Being a family run business we pride ourselves on supporting local and providing a personal, friendly service to all our customers.

We are a tight knit team and our employees regularly comment on the family feel environment. 

Why work for us?

We care
We think differently.
We’re family

  • Benefits
    Free Parking
    Monthly free lunch Fridays!
    An extra day off for your birthday!

Salary: Dependent on experience.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

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What you will need

Required criteria

  • Experience in the use of MS office (including Word, Excel and Outlook)
  • Extensive experience in the use of ICT
  • Excellent interpersonal and communication skills
  • Customer Service Experience

Desired criteria

  • IT qualification e.g. ECDL, CLAIT
  • NVQ level 2, or equivalent, in a Customer Service or administration related subject
  • Extensive experience in the use of ICT within an office environment

Professional skills you’ll need for this job opportunity

Answering Customer Questions

Answering Customer Questions

Establishing Rapport With Clients

Establishing Rapport With Clients

Managing Appointments

Managing Appointments

Ability to Identify and Anticipate needs

Ability to Identify and Anticipate needs

Bathshack

We supply quality bathroom ware to suit every budget, large and small.

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We specialise in supplying high quality designer bathrooms to installers and end users through the UK and Ireland at the most competitive prices. As well as offering Ireland's premier online bathroom store bathshack also have four showrooms located throughout Ireland so customers can see our products first hand. Bathshack is a dynamic, forward thinking and fast growing bathroom supplier. It understands the importance of its people and is committed to investing in talented individuals who share the same ambition and relish the opportunity to be part of its bright future.

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We Care. We know what it’s like – we’ve been where you are, and that’s why we started our business. We pride ourselves on being able to help all of our customers to the best of our ability. We think differently. We strive to make every day better than the one before. Finding unique solutions to everyday problems, we’re not afraid to think big. We’re family. Family is central to our business. We are proud that our team members care for one another, and we consider ourselves one big family.

Our benefits

We place a huge importance on work-life balance – we love what we do, and have fun doing it. We have recently launched Birthday Leave - an extra day off each year for your birthday!

Retirement Plan and/or Pension

Office Perks

Employee Development Programs

Employee Discounts

Casual dress

Free Parking

Referral bonus

Open office

Competitive Salary

Customer Support Agent

We supply quality bathroom ware to suit every budget, large and small.