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Accommodation Assistant/Laundry Assistant

Our guests keep us as individuals in a job and, as an operation, they keep us in business. Your first duty is to present a clean fresh environment appropriate to a four star castle hotel property for our guests, and greet guests at all times in a warm, welcoming and friendly manner.

Main purpose of the job: 

To ensure the smooth and efficient cleaning and servicing of the premises – its rooms, bathrooms, corridors, public areas and toilets, presenting a clean fresh environment to approved standard for the guests; in laundry work, to ensure the cleaning and laundering of all hotel linen to a suitable standard.

Important Information
Date Posted: 20th September 2021
Closing Date: 20th October 2021
Industry: Hospitality
Job Type: Part time
Salary: Based on Experience

About the role

Main duties

  • To report for duty on time and in the correct uniform, as outlined in the induction handbook
  • To service the laundry allocated to you each day to the appropriate standard; if on housekeeping duty, to service the bedrooms allocated to you to the appropriate standard.
  • To carry out any additional duties notified to you by management concerning accommodation services and general cleaning projects.
  • To hand in all lost property at the end of the day and to notify management immediately of any theft from rooms.
  • To carry out our customer relations policy (as displayed on staff notice board and in back office) with discretion and with particular respect to the privacy of guests, their business and their belongings whilst resident in the hotel
  • To communicate our services and facilities to guests as required
  • To deal with any customer complaints in a professional manner and to notify management of these
  • To ensure that the guests needs and requirements are met
  • To ensure a high standard of personal hygiene and grooming
  • To ensure that all reasonable care is taken for the health and safety of yourself, other employees,  guests and any other persons on the premises
  • To carry out fire drills
  • To observe all safety procedures and rules
  • To report and where possible take action on incidents of accident or damage
  • To attend all training courses as notified to you by management
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What you will need

Required criteria

  • Right to Work in Ireland

Desired criteria

    Professional skills you’ll need for this job opportunity

    Exceptional Customer Service Skills

    Exceptional Customer Service Skills

    General Housekeeping Skills

    General Housekeeping Skills

    Laundry Skills

    Laundry Skills

    Romantic Castles of Ireland

    The award-winning Romantic Castles of Ireland collection is like no other hotel collection in Ireland.

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    Owned and operated by the Corscadden family, the award-winning Romantic Castles of Ireland collection is like no other hotel collection in Ireland. There is something very special about our Castles and we are proud to be Ireland’s largest independent and privately-owned collection of luxury castle wedding venues. The Corscaddens have been in proprietorship of hotels since 1991, starting with Cabra Castle which opened in 1992. Following this was Ballyseede Castle in 2005, Bellingham Castle in 2012 and not forgetting the newest addition to the collection, Markree Castle, which was acquired by the hoteliers in 2015.

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    Each one of the castles in the collection is family-run and operated - Marnie Corscadden and her husband Rory manage Ballyseede Castle; Patrick Corscadden and his partner Ciara manage Bellingham Castle; Brothers Howard and Adam Corscadden manage Cabra Castle and husband and wife Nicholas and Deirdre Ryan along with Patricia Corscadden manage Markree Castle. At the heart of the Romantic Castles of Ireland is a warmth of service that stems from the Corscadden family ownership, imbuing luxurious castles with the intimacy of a private home. Innovation and ongoing investment ensure the finest quality; while its heritage lends character to their vision of informal luxury, timeless style, and the very best guest experience.

    Our benefits

    As a family owned and run business we understand that a work -life balance is very important. With an emphasis on team work and equality, we have managed to build a staff that are renowned for their professionalism and friendliness. Many of our staff have worked with us for 20 years plus, so our staff are like family. Our staff always do their best and are committed to ensure our reputation as a luxury castle brand continues. We are proud of the team we have with us and the dedication and loyalty they have shown. We are always open to suggestions on ways we can improve, from both staff and guests and will endeavor to implement change where needed. As a token of appreciation, Company events are held throughout the year to keep staff morale at its best. In the interest of fairness for all our staff, A staff fund was created, independent of the owners - any function gratuities will be paid directly to our staff account which is divided equally among all staff, front and back of house, to allow for departmental days out or to be given as vouchers at the end of the year. An inhouse management program has recently been implemented to further the career of any staff member showing a flair for hospitality and a keen interest in the industry. This program includes semesters in each department to give a better understanding of the workings of an hotel in its entirety, for the hotel managers of the future. with four hotels in our collection ranging from fully operational hotel settings, to those on an exclusive event market, an opportunity exists for intra company transfer thus ensuring a rounded management experience.

    Vacation/Paid Time Off

    Retirement Plan and/or Pension

    Flexible Schedule

    Employee Development Programs

    Employee Discounts

    Opportunity to Travel

    Free Parking

    Competitive Salary

    Preferential Room Rates

    Family and Friends Rates

    Discount on Meals Purchased

    Long Service Recognition

    Free parking/Discounted parking

    We are a proud diversity ambassador

    diversity ambassador

    Accommodation Assistant/Laundry Assistant

    The award-winning Romantic Castles of Ireland collection is like no other hotel collection in Ireland.