Function Staff
Reports to:
Food and Beverage Managers
Main function:
The Restaurant server will work at functions, and will be responsible for ensuring exceptional customer service and quality standards in relation to all restaurant activity in Gallen Hospitality. The post holder will work with the restaurant team to provide a safe and hygienic service, with focus on quality and customer service at all times.
This role will require close collaboration with the Restaurant Manager to ensure the best possible standards of customer services and highest revenue at all times.
About the role
Main duties and responsibilities
- Responsible for the service of food and beverage in an effective and efficient manner.
- Ensure that you have full knowledge of menus, product ingredients and alternative food choices in relation to allergens and dietary requirements of customers.
- Ensure that the restaurant and all food service areas are set up and closed down in accordance with standard operating procedures.
- Ensure that all waste is kept to a minimum, including food, wine and breakages.
- Responsible for the safekeeping of all Gallen Hospitality restaurant property and resources such as centrepieces, crockery, cutlery, etc.
- Ensure service standards are met across your area of responsibility.
- Create a positive image and reputation of Gallen Hospitality when engaging with customers.
- Ensure that the general appearance and presentation of the restaurant areas are to a high standard. This is to include; cleanliness, layout, lighting, music, heating, external premises.
- Responsible for the handling and safekeeping of all restaurant revenue (credit cards/cash/invoice) in accordance with standard operating procedures.
- Ensure that the restaurant service is operated safely and hygienically, with a focus on quality customer service.
- Ensure adherence to quality standards and standard operating procedures for your area of responsibility.
- Ensure only approved cleaning materials and equipment is used when carrying our cleaning duties.
- Ensure that all customer queries/complaints are resolved in an efficient and courteous manner, reporting any queries/complaints to the Restaurant Manager where necessary.
What you will need
Required criteria
- Right to work in Ireland
- Good Command of English Language
Desired criteria
- Customer Service Experience
- Experience in a similar role
Professional skills you’ll need for this job opportunity
Bar Skills
Bar Service
Exceptional Customer Service Skills
Gallen Group
A family-run hotel & bar group owned and managed by the Gallen Family.
The Gallen Hospitality group is comprised of three 4-star, family-run hotels located in Ballybofey and Gweedore, Co Donegal.Owned by the Gallen family, the Villa Rose Hotel was established in the year 2000 and is comprised of 57 bedrooms, state of the art spa facility and has been consistently named Ireland’s top hotels in the Tripadvisor Traveller’s choice awards.In 2016, the Gallen family added Jackson’s Hotel to their offering. With 135 bedrooms, a leisure centre and extensive conference & banqueting facilities the hotel is one of the largest in the region.In 2021, the family acquired An Chúirt Hotel in Gweedores 66 bedrooms & a health club. An Chúirt is nestled in the beautiful Donegal countryside with the iconic Errigal Mountain as it's backdrop.
At Gallen Hospitality our culture centers around our people and we focus on their well-being, safety and equality. With over 300 employees, we are a principal hospitality employer in the County. When we take care of our staff, our staff take care of our guests. WELL-BEING We believe the role we can play in our employees well-being is one of the most important responsibilities we have as employers. EQUALITY We operate an Equal Opportunities Policy. We are proud of how often employees are promoted within the Group.
Our benefits
We pride ourselves on creating a positive working environment for all our employees, with employee wellbeing, autonomy and supportive management at the core of everything we do.
Vacation, Paid time off
Flexible schedule
Office perks
Employee development programs
Tuition reimbursement
Employee discounts
Gym membership or wellness programs
4 day work week
Free parking
Cycle to work
Referral bonus
Open office
Competitive salary
Preferential room rates
Discount on meals purchased
Discount on spa treatments or products
Free meals during shifts
Free parking or Discounted parking
Employee of the Month
Function Staff
A family-run hotel & bar group owned and managed by the Gallen Family.