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Spa Therapist (PT & FT roles)

The Gallen Group Are Seeking to Hire a Part Time Spa Therapist.  You will report to the Spa Head Therapist and Spa Manager


Key Performance Indicators


1. Demonstrates excellent competency skills, is able to carry out tasks to the required standard consistently.


2. Demonstrates good product & hotel knowledge e.g. room categories, food and beverage services, rates, menu content, service times etc


3. Demonstrates superb Guest awareness and focus – always friendly, welcoming and attentive to guest, offering help, initiating actions and exceeding expectations.


4. Demonstrates good ability to communicate effectively both with guests and colleagues.


5. Demonstrates good punctuality and attendance record.


6. Demonstrates good enthusiasm, interest and passion in their work.


7. Demonstrates good organisational skills and ability to work well in a busy environment.


8. Demonstrates a positive, flexible attitude, is a team player who shows willing to help other colleagues and/or departments.

Important Information
Date Posted: 20th October 2021
Closing Date: 6th November 2021
Industry: Hospitality
Job Type: Full time
Salary: Based on Experience

About the role

Operational Responsibilities

1. To be fully familiar with your departmental Standard Operating Procedures (SOPs) and ensure that these are implemented consistently when on duty.

2. To warmly welcome guests/clients into the treatment areas, ensuring that your voice, manner and behaviour portrays a warm, welcoming and friendly demeanour at all times.

3. To be aware of how the guest may be feeling and take all relevant steps to avoid discomfort or embarrassment.

4. To ensure that the treatment rooms operate efficiently and that the services provided meet and exceed 5 star standards and guest expectations

5. To adhere to cleaning schedules and ensure that regular cleaning takes place within the area.

6. To be fully familiar with and have a complete knowledge of all the treatments, services and prices of same offered in the Spa including promotions that may be on offer at any time.

7. To liaise directly with the Spa Manager/Head Therapist on sales targets, to actively promote and sell services at the Spa and to maximise all sales opportunities as they arise.

8. To assist with demonstrations/events as required.

9. To maintain correct stock levels and stock rotation following set standards.

10. To use the correct quantities of products as specified by the manufacturer and not exceed that amount.

11. To show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.

12. To be well prepared in advance of treatments and to carry out all treatments in a professional and competent manner.

13.  To develop and maintain Spa standards and procedures through the implementation of a Standard Operating Procedure (SOP) manual. 

14. To adhere to the relevant safety guidelines in relation to carrying out treatments/procedures

15. To ensure that daily sales figures are accurately recorded.

16. To provide cover at reception as and when required.

17. To provide cover for spa attending duties as and when required.

18. To keep up to date with new trends, treatments and products available on the market.

Professional Responsibilities

1. To arrive for work in good time, (ready to commence work at your appointed time) dressed to the correct uniform standard, well groomed and presenting a professional appearance to our Guests.
2. To provide the Guest, at all times, with the highest levels of Guest care and personal attention, where possible anticipating Guest needs and initiating actions to exceed expectations in order to ensure that the Guest receives a seamless service experience of the hotel.
3. The hotel promotes a high level of team ethos – to work together as a team, helping out other departments willingly e.g. covering switchboard, checking in/out guests, rooming guests, sales tasks etc.
4. To be familiar with the SOPs and procedures relating to your department and ensure that you implement them consistently.
5. To carry out your job responsibilities with a positive, happy attitude, showing good knowledge and proficiency, demonstrating your ability to be organised and structured in your work practices, prioritising tasks in order to achieve goals and objectives within acceptable time frames.
6. To have a comprehensive level of product knowledge ensuring that you are full familiar with all aspects of product, services and facilities that the hotel offers including:
Room categories, rates and any special promotions

  • Food and beverage outlets – menu content, prices, opening times, ambience
  • Spa – range of treatments and products available, prices
  • Meeting Room and Events services – room lay outs, capacities etc.
  • Additional services available to guests e.g. baby sitting, car parking etc.

7. To attend training sessions, meetings, seminars as required.
8. To attend job chats and one to one appraisal discussions as required.
9. To adopt an ethos of ‘continuous improvement’ recognising that neither the hotel, nor we as individuals ever stand still – that we must consistently review ourselves, our systems and procedures, identifying new ways of initiating improvements and bettering ourselves and what we offer to our guests.
10. To adhere to the hotel terms and conditions of employment, hotel policies and procedures which include (this list is not exhaustive and is consistently being added to):

  • Employee Handbook 
  • Respect & Dignity at Work Policy
  • Company Computer, Internet, Email, Phone and Mobile Phone Policy
  • Cash Handling Procedures (if applicable to your position)
  • Security Procedures

Fire, Health & Safety & Environmental Regulations:


  • To be aware of safety in the workplace, reporting any hazards that you become aware of to your immediate supervisor, without delay.
  • To be familiar with and comply with your responsibilities in relation to Fire, Health & Safety and Environmental regulations.
  • To take all reasonable care for your own safety, complying with the correct procedures e.g. lifting/carrying items, high reaching, cleaning bath tiles, shower heads etc and apply common sense to your actions.
  • To be aware of your carbon footprint, recycling where possible and reducing wastage, breakages, damage by working efficiently and adhering to the defined training/instruction and procedures.
  • To ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity in accordance with the provisions of the Data Protection Act and its amendments.

Occasional Duties

1. To carry out any other reasonable request made by Management.
2. Due to the changing needs of our business, you may be required to work in other departments or hotels within the company on a temporary basis.
3. To attend meetings and document key information and decisions as required.

Because of the changing nature of our business your job description will inevitably change. You will, from time to time, be required to undertake other activities of a similar nature that fall within your capabilities as directed by management. 

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What you will need

Required criteria

  • Experience of Therapy within a Spa Environment
  • Ability to portray a warm, welcoming and friendly demeanour at all times.
  • Ability to show empathy to guests
  • Knowledge of Spa Treatment Room Equipment

Desired criteria

  • 2 Years' Experience in Spa Treatment

Professional skills you’ll need for this job opportunity

Hospitality

Hospitality

Responding to Customer Needs

Responding to Customer Needs

Building Relationships

Building Relationships

Gallen Hotel Group

A family-run hotel group owned and managed by the Gallen Family.

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The Gallen Hospitality group is comprised of three 4-star, family-run hotels located in Ballybofey and Gweedore, Co Donegal. Owned by the Gallen family, the Villa Rose Hotel was established in the year 2000 and is comprised of 57 bedrooms, state of the art spa facility and has been consistently named Ireland’s top hotels in the Tripadvisor Traveller’s choice awards. In 2016, the Gallen family added Jackson’s Hotel to their offering. With 135 bedrooms, a leisure centre and extensive conference & banqueting facilities the hotel is one of the largest in the region. In 2021, the family acquired An Chúirt Hotel in Gweedores 66 bedrooms & a health club. An Chúirt is nestled in the beautiful Donegal countryside with the iconic Errigal Mountain as it's backdrop.

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At Gallen Hospitality our culture centers around our people and we focus on their well-being, safety and equality. With over 300 employees, we are a principal hospitality employer in the County. When we take care of our staff, our staff take care of our guests. WELL-BEING We believe the role we can play in our employees well-being is one of the most important responsibilities we have as employers. EQUALITY We operate an Equal Opportunities Policy. We are proud of how often employees are promoted within the Group. SAFETY We have implemented the Failte Ireland Covid 19 Safety charter, operated at the highest level to ensure the safety of our employees.

Our benefits

We pride ourselves on creating a positive working environment for all our employees, with employee wellbeing, autonomy and supportive management at the core of everything we do.

Vacation/Paid Time Off

Flexible Schedule

Office Perks

Employee Discounts

Gym Membership or Wellness Programs

Free Parking

Open office

Competitive Salary

Family and Friends Rates

Discount on Meals Purchased

Discount on Spa Treatments/Products

Free Meals during shifts

Free parking/Discounted parking

Spa Therapist (PT & FT roles)

A family-run hotel group owned and managed by the Gallen Family.