Customer Services Administrator (Front of House)
Rule Purpose: To accurately input and check all orders offering a high level of customer service at all times to our clients and customers, aiming to make the customers first impression a lasting one. To deal with telephone queries and orders in a professional and timely manner. To generate and distribute PLOF’s on weekly basis.
Our Vision – to be a successful business, growing our presence across the island of Ireland as a wholesaler and retail partner of choice.
Our Mission – we go above and beyond to support those who trust in us to keep their business thriving. We serve our customers better than anyone else due to our flexible way of working. Our customer focused approach allows us to react quickly, communicate effectively and deliver our products reliably, time after time.
About the role
Responsibilities
- To provide a warm courteous and prompt welcome on arrival for all visitors at the reception desk
- To provide assistance for meeting room bookings as required and to liaise with relevant parties to ensure the delivery of a professional service.
- To liaise and communicate with other team members & departments in a clear and timely manner.
- To carry out regular checks of the meeting rooms on site to ensure correct set up and readiness for client use, including beverages/food etc; rearranging furniture and room layouts as required.
- Communicate daily in a professional manner with customers and staff at all times.
- Assist the Customer Services team to accurately input and check all orders on our internal Warehouse management system within given deadlines.
- Generate and print PLOF’s as required.
- Deal with customer complaints and queries in a professional manner
- Liaise with the Logistics Manager, Warehouse Manager, Credit Control & Trading Departments with regards to your duties at all times.
- Assist Sales Team on a daily basis and provide them with relevant sales reports & documentation.
- Ensure promotional brochures/weekly specials are printed and distributed to Sales Team in a timely manner.
- Provide full cover for the checkout area as and when required, to include balancing till at close of business.
- Process credit notes and notify relevant departments.
- Ordering office supplies/stationery in line with current procedures when required.
- Maintaining databases & using mail merge to generate relevant postal campaigns.
- Coordinating the daily post using the portals required
- Other administration and office duties as required.
- To act as an ambassador for Savage & Whitten and behave in a professional and courteous manner at all times.
- To work effectively and efficiently as part of a team.
- Any other duties that may be deemed appropriate by your immediate manager.
This description is not intended to establish a total definition, but an outline of the duties.
What you will need
Required criteria
- Educated to at a minimum of GCSE Level or equivalent with Grade C in GCSE Maths / English
- Suitable experience of dealing with the public using a variety of communication methods.
- Demonstrate ability to interact and cooperate with all company employees.
- Highly proficient in MS Word, Outlook and Excel and mail merge.
- Willingness to undertake staff training & development as required.
- Proven customer service experience.
- Ability to interpret and process large amounts of information.
Desired criteria
- Possess or be working towards a degree or HND in a relevant discipline (e.g. business / marketing)
- 3-5 or more years experience working in a similar type role
- Knowledge of customer service best practice
- Experience of working in an environment with substantial interface with customers via telephone, email or face to face communication
- Passion for customer care and service
- Experience of in house bespoke computer systems
Professional skills you’ll need for this job opportunity
Customer Service
Establishing Rapport With Clients
Ability to Use Positive Language
Data Entry and Basic Computer Skills
S&W Wholesale
Based conveniently in Newry, S&W has a unique access point to key markets in NI and ROI. Their history dates back to 1916 with Newry Cash & Carry, before merging with J&E Whitten in 2000 to become Savage and Whitten (S&W) as they are known today. Today, S&W is a top 100 NI business and one of the largest independent wholesalers on the island of Ireland, servicing over 2,000 customers. The growth of their business is down to the ability to service both independent and symbol retailers, as well as the growth of the symbol brands it owns and operates.
Going above and beyond for customers is the key factor in what has made S&W successful and a key part of how the business plans to offer 'A Whole Lot More' going forward as it introduces a new look and feel for the business. Summing up the refreshed brand direction. Managing Director, Michael Skelton: "For us, A Whole Lot More is what we promise our customers. It's what we offer and the service that underpins that - we believe it's important to offer the product but just as important is the service, so our customers can easily order what they need and know they'll get it from us when they need it."
Our benefits
Everyone at S&W is encouraged to bring their best selves to work, and given the resources and opportunity to realise their own personal success. We offer our employees #awholelotmoresupport, to ensure you develop and grow with us.
Health insurance
Vacation, Paid time off
Paid sick days
Retirement plan and/or pension
Office perks
Employee development programs
Employee discounts
Gym membership or wellness programs
Casual dress
Free parking
Competitive salary
Life insurance
Free parking or Discounted parking
Employee Assistance Scheme
Perks Card
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