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Field Operations Manager

This is a role for an experienced field manager to support and develop an established field team. The role incorporates both field and office-based work, with a strong focus on recruitment, training, development and service delivery.


The role will focus on supporting the team across the region in maintaining and improving performance levels, as well as enhancing the quality of service provided to customers.

Important Information
Date Posted: 6th September 2021
Closing Date: 24th September 2021
Industry: Health and Safety
Job Type: Full time
Salary: Based on Experience

About the role

  • Key Responsibilities: -

    They core responsibilities for this position are detailed below: -

    The overall management of the field staff based in Great Britain.
    To lead and develop the activities of all staff within the team.
    To be responsible for service delivery decisions.
    Working with the CSC team to meet delivery deadlines and customer requirements.
    To ensure that a quality service is delivered in line with customer requirements.
    Working with the CSC/Administration Manager to ensure reports are completed in line with departmental specifications and KPI’s.
    Managing the regional supervisors to ensure agreed objectives are met.
    Carrying out performance development reviews and creating training plans for the future development of the field teams.
    Ensuring team members are fully trained and operational on systems which are required for their roles.
    Reporting / Presentation of job progress and team performance at Operations meetings / Management meetings.
    To monitor existing and potential orders and ensure adequate resources are available.
    To work with the Operations Director in resolving any issues which may arise.
    To create an improved and beneficial working relationship across all departments to ensure maximum efficiency of service delivery.
    Working to promote a culture of continuous improvement and excellence through the development and implementation of strategies to improve the effectiveness and efficiency across all sectors.
    Liaise with the HR Department in relation to recruitment, discipline, training, and personnel matters.
    Essential Criteria

    3-5 years’ experience of managing staff within a technical field-based environment.
    Ability to establish and maintain interpersonal relationships with excellent spoken and written communication.
    Strong organisational skills with the ability to prioritise work-load effectively and meet deadlines.
    Computer literate with good working knowledge of Word, Excel and Power Point.
    Desirable criteria:

    Demonstrable experience of working within the facilities management Industry.
    Up to date Legionella awareness training and Asbestos Management.
    Additional Requirements

    · Full UK Driving License

    · Willingness to undertake relevant security clearances

    Job Types: Full-time, Permanent

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What you will need

Required criteria

  • 3-5 years’ experience of managing staff within a technical field-based environment
  • Ability to establish and maintain interpersonal relationships with excellent spoken and written communication
  • Strong organisational skills with the ability to prioritise work-load effectively and meet deadlines
  • Computer literate with good working knowledge of Word, Excel and Power Point
  • Demonstrable experience of working within the facilities management Industry
  • Up to date Legionella awareness training and Asbestos Management.
  • Full UK Driving License
  • Willingness to undertake relevant security clearances

Desired criteria

    Professional skills you’ll need for this job opportunity

    Quality Planning

    Quality Planning

    Supervision

    Supervision

    Task Planning

    Task Planning

    Team Building

    Team Building

    Team Management

    Team Management

    HBE

    HBE has delivered reliable steadfast water hygiene and legionella control services across the UK and Ireland for 20 years. We have built a strong reputation for delivering consistently high quality services through our friendly efficient staff. Our services include: Legionella Risk Assessments Water system monitoring and cleaning services Water Treatment services Copper Silver Ionisation Remote Monitoring Technologies Legionella Consultancy and Training

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    At HBE we have a simple, clear philosophy: We deliver a complete range of services on a local basis to assist the building manager in providing a safe and healthy built environment for employees, residents and visitors alike. Our staff hold qualifications in Environmental Sciences, Legionella and Cooling Tower Risk Assessing, Water Treatment Services, Asbestos and Health & Safety amongst others. We pride ourselves not only on the technical abilities and knowledge of our staff, but on their abilities to develop open, honest and long term relationships with our customers. In addition to our core services, as a company, we continually invest in Research and Development to bring our Clients the best tried and tested methods to help them improve and go beyond their compliance needs.

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    We’ve been in business since 2001, so we understand the importance of a good team. We’re proud of our services, our reputation, our clients and of course, our employees. Our Company Values are: Professional Respectful Integrity Dedicated Excellence

    Our benefits

    HBE provide an environment in which our employees can truly reach their potential. We dedicate resources to ensure we can provide our team with ongoing learning and development opportunities, working closely with each individual to recognise their strengths, understand their aspirations and support their goals with tailored progression plans and training. We see the health of our employees, both in and out of work as paramount and provide a number of benefits to help support staff in looking after both their mental & physical well-being. Our employees are at the centre of everything we do and we continually review our benefits package to ensure we are supporting them in every way possible.

    Health Insurance

    Retirement Plan and/or Pension

    Office Perks

    Employee Development Programs

    Employee Discounts

    Gym Membership or Wellness Programs

    Opportunity to Travel

    Free Work laptop

    Referral bonus

    Competitive Salary

    Long Service Recognition

    Field Operations Manager

    HBE has delivered reliable steadfast water hygiene and legionella control services across the UK and Ireland for 20 years. We have built a strong reputation for delivering consistently high quality services through our friendly efficient staff. Our services include: Legionella Risk Assessments Water system monitoring and cleaning services Water Treatment services Copper Silver Ionisation Remote Monitoring Technologies Legionella Consultancy and Training