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Full Time Waiting person (s)

Job description -  Waiting person


·       Our guests keep us, as individuals in a job, as an operation, they keep us in business. Your first duty is to greet guests on arrival into the restaurant, and at all times, in a warm, welcoming, friendly manner. Be friendly, smile! Respect their position, irrespective of your own personal opinions, and always make them feel appreciated!


Main purpose of the job:


·       To ensure cleanliness and order, correct mis –en- place, and set up of the restaurant /Function areas prior to service, ensuring guests are warmly greeted, orders are taken efficiently and served to a high standard to ensure guest satisfaction, in the context of our general purpose as a professional Castle hotel venue. 


 

Important Information
Date Posted: 30th September 2021
Closing Date: 1st October 2021
Industry: Hospitality
Job Type: Full time
Salary: Based on Experience

About the role

  • Main Duties

    ·       To report for duty on time and in correct uniform, as outlined in your employee handbook, and without the additions of jumpers, runners etc. Etc.

    ·       To ensure that the restaurant is fully prepared for service

    ·       Follow rigidly and observe all hygiene regulations

    ·       Ensure meals are served efficiently, with the minimum fuss or delay, and presented in accordance with, and in respect for, the standard set by the chef.

    ·       To carry out our customer relations policy as outlined in your employee handbook

    ·       To communicate our services and facilities to guests as required

    ·       To deal with any customer complaints in a professional manner and notify management of these

    ·       To ensure that the guests needs and requirements are met

    ·       To ensure a high standard of personal hygiene and grooming

    ·       To ensure that all reasonable care is taken for the health and safety of yourself, other employees, guests and other persons on the premises.

    ·       To carry our fire drills

    ·       To report and where possible take action on incidents of accident or damage

    ·       To attend all training courses and meetings notified to you by management

    ·       To carry out any other duties notified to you by management: in general, your main duties will involve restaurant/ballroom set up and service, but the overall scope of your position will also relate to banqueting and bar service, particularly during off season periods when the restaurant is not as busy as in peak season. Dispensing food and beverage in the bar will be treated and trained separately.

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What you will need

Required criteria

  • candidate must speak Fluent English

Desired criteria

  • Candidate must have relevant experience in a similar restaurant /hotel setting

Professional skills you’ll need for this job opportunity

Ability to Identify and Anticipate needs

Ability to Identify and Anticipate needs

Exceeding Customer Expectations

Exceeding Customer Expectations

Communication

Communication

Romantic Castles of Ireland

The award-winning Romantic Castles of Ireland collection is like no other hotel collection in Ireland.

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Owned and operated by the Corscadden family, the award-winning Romantic Castles of Ireland collection is like no other hotel collection in Ireland. There is something very special about our Castles and we are proud to be Ireland’s largest independent and privately-owned collection of luxury castle wedding venues. The Corscaddens have been in proprietorship of hotels since 1991, starting with Cabra Castle which opened in 1992. Following this was Ballyseede Castle in 2005, Bellingham Castle in 2012 and not forgetting the newest addition to the collection, Markree Castle, which was acquired by the hoteliers in 2015.

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Each one of the castles in the collection is family-run and operated - Marnie Corscadden and her husband Rory manage Ballyseede Castle; Patrick Corscadden and his partner Ciara manage Bellingham Castle; Brothers Howard and Adam Corscadden manage Cabra Castle and husband and wife Nicholas and Deirdre Ryan along with Patricia Corscadden manage Markree Castle. At the heart of the Romantic Castles of Ireland is a warmth of service that stems from the Corscadden family ownership, imbuing luxurious castles with the intimacy of a private home. Innovation and ongoing investment ensure the finest quality; while its heritage lends character to their vision of informal luxury, timeless style, and the very best guest experience.

Our benefits

As a family owned and run business we understand that a work -life balance is very important. With an emphasis on team work and equality, we have managed to build a staff that are renowned for their professionalism and friendliness. Many of our staff have worked with us for 20 years plus, so our staff are like family. Our staff always do their best and are committed to ensure our reputation as a luxury castle brand continues. We are proud of the team we have with us and the dedication and loyalty they have shown. We are always open to suggestions on ways we can improve, from both staff and guests and will endeavor to implement change where needed. As a token of appreciation, Company events are held throughout the year to keep staff morale at its best. In the interest of fairness for all our staff, A staff fund was created, independent of the owners - any function gratuities will be paid directly to our staff account which is divided equally among all staff, front and back of house, to allow for departmental days out or to be given as vouchers at the end of the year. An inhouse management program has recently been implemented to further the career of any staff member showing a flair for hospitality and a keen interest in the industry. This program includes semesters in each department to give a better understanding of the workings of an hotel in its entirety, for the hotel managers of the future. with four hotels in our collection ranging from fully operational hotel settings, to those on an exclusive event market, an opportunity exists for intra company transfer thus ensuring a rounded management experience.

Vacation/Paid Time Off

Retirement Plan and/or Pension

Flexible Schedule

Employee Development Programs

Employee Discounts

Opportunity to Travel

Free Parking

Competitive Salary

Preferential Room Rates

Family and Friends Rates

Discount on Meals Purchased

Long Service Recognition

Free parking/Discounted parking

We are a proud diversity ambassador

diversity ambassador

Full Time Waiting person (s)

The award-winning Romantic Castles of Ireland collection is like no other hotel collection in Ireland.