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Hotel Receptionist

Job description – Hotel Receptionist


Main duties


·       To greet all guests on arrival, and at all times, in a warm, welcoming and friendly manner


·       To carry out our customer relations policy as outlined 


·       To communicate our services and facilities to guests as required commencing with information at check in e.g. bar & restaurant location, courtyard location etc. And throughout their stay concerning other facilities of the hotel e.g. Leisure activities


·       To check guest in/out of bedrooms using hotels room management systems, balance tills, shift, fill out relevant cash sheets, complete daily business sheets, dinner sheets and communicate any changes with relevant staff members.


 

Important Information
Date Posted: 25th August 2021
Closing Date: 25th September 2021
Industry: Hospitality
Job Type: Full time
Salary: Based on Experience

About the role

  • Administrative duties to include type up of menus, table plans, wine lists and any other admin that may be required through the course of the day.

    ·       Manage switch board, answering call on or before the third ring, in a polite & courteous manner and transfer call accordingly or take messages recording all important details in the handover diary.

    ·       Take reservations out of reservation team hours

    ·       Assist wedding co-ordinator with appointments /events bookings and answer queries on such bookings as/when required and appropriate

    ·       To ensure deposits are taken for event bookings as required and directed

    ·       Facilitation and issue of gift vouchers

    ·       Communicate with reception and reservations and night management team giving a full and complete hand over of any important information at the beginning and end of each shift.

    ·       To deal with any customer complaint in a professional manner, log in complaints books and notify management of these

    ·       To ensure that the guests needs and requirements are met, without always having to be specifically asked by the guest i.e. anticipation and forward thinking make for the best possible service

    ·       To ensure a high standard of personal hygiene and grooming

    ·       To wear the relevant uniform as directed by management at all times

    ·       To ensure that all reasonable care is taken for the health and safety of yourself, other employees, guests and other persons on the premises.

    ·       To carry out fire drills

    ·       To observe all safety procedures and rules

    ·       To take reservations as necessary and ensure that all charges are correctly posted to bills

    ·       To answer the switchboard in a warm and friendly manner and to take messages as required, be as informative as possible. If the guest request cannot be met, always offer alternatives, e.g. any other date etc.

    ·       To become familiar with all other procedures for reception which the property requires

    ·       To report and where possible take action on incidents of accidents or damage

    ·       To attend all training courses and meetings as notified to you by management

    ·       To carry out any other duties notified to you by management.

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What you will need

Required criteria

  • Candidate must be fluent in English
  • Candidate must have previous hotel reception experience
  • Candidate must have proficient knowledge of IT

Desired criteria

  • Previous experience using room master is an advantage

Professional skills you’ll need for this job opportunity

Exceptional Customer Service Skills

Exceptional Customer Service Skills

Exceeding Customer Expectations

Exceeding Customer Expectations

Communication

Communication

Romantic Castles of Ireland

The award-winning Romantic Castles of Ireland collection is like no other hotel collection in Ireland.

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Owned and operated by the Corscadden family, the award-winning Romantic Castles of Ireland collection is like no other hotel collection in Ireland. There is something very special about our Castles and we are proud to be Ireland’s largest independent and privately-owned collection of luxury castle wedding venues. The Corscaddens have been in proprietorship of hotels since 1991, starting with Cabra Castle which opened in 1992. Following this was Ballyseede Castle in 2005, Bellingham Castle in 2012 and not forgetting the newest addition to the collection, Markree Castle, which was acquired by the hoteliers in 2015.

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Each one of the castles in the collection is family-run and operated - Marnie Corscadden and her husband Rory manage Ballyseede Castle; Patrick Corscadden and his partner Ciara manage Bellingham Castle; Brothers Howard and Adam Corscadden manage Cabra Castle and husband and wife Nicholas and Deirdre Ryan along with Patricia Corscadden manage Markree Castle. At the heart of the Romantic Castles of Ireland is a warmth of service that stems from the Corscadden family ownership, imbuing luxurious castles with the intimacy of a private home. Innovation and ongoing investment ensure the finest quality; while its heritage lends character to their vision of informal luxury, timeless style, and the very best guest experience.

Our benefits

As a family owned and run business we understand that a work -life balance is very important. With an emphasis on team work and equality, we have managed to build a staff that are renowned for their professionalism and friendliness. Many of our staff have worked with us for 20 years plus, so our staff are like family. Our staff always do their best and are committed to ensure our reputation as a luxury castle brand continues. We are proud of the team we have with us and the dedication and loyalty they have shown. We are always open to suggestions on ways we can improve, from both staff and guests and will endeavor to implement change where needed. As a token of appreciation, Company events are held throughout the year to keep staff morale at its best. In the interest of fairness for all our staff, A staff fund was created, independent of the owners - any function gratuities will be paid directly to our staff account which is divided equally among all staff, front and back of house, to allow for departmental days out or to be given as vouchers at the end of the year. An inhouse management program has recently been implemented to further the career of any staff member showing a flair for hospitality and a keen interest in the industry. This program includes semesters in each department to give a better understanding of the workings of an hotel in its entirety, for the hotel managers of the future. with four hotels in our collection ranging from fully operational hotel settings, to those on an exclusive event market, an opportunity exists for intra company transfer thus ensuring a rounded management experience.

Vacation/Paid Time Off

Retirement Plan and/or Pension

Flexible Schedule

Employee Development Programs

Employee Discounts

Opportunity to Travel

Free Parking

Competitive Salary

Preferential Room Rates

Family and Friends Rates

Discount on Meals Purchased

Long Service Recognition

Free parking/Discounted parking

We are a proud diversity ambassador

diversity ambassador

Hotel Receptionist

The award-winning Romantic Castles of Ireland collection is like no other hotel collection in Ireland.