Crowne Plaza - Restaurant Manager
About Us
Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development and support to all of our team members. We offer a range of staff benefits and opportunities to grow your career in our fast-growing company.
What is the job?
As Restaurant Manager, you’ll manage food and beverage operations in the our Greenroom Restaurant to ensuring quality service and standards are maintained to deliver a memorable guest experience through out breakfast, lunch and dinner – this does include our Room Service offering. Always following government regulations concerning health, safety or other requirements
Hours:
40 hours per week, additional hours worked are paid
What we offer:
Discounted hotel rates at six thousand hotels worldwide
Health Care Cash Plan
Recruit a Friend Scheme
Employee of the Month Award
Increased annual leave with service
Staff meals while on duty
Discounted rate at BodyScape Health Club, based at Crowne Plaza
Andras Academy – Training & Development Programmes & progression opportunities within the Andras Hotels Group.
Cycle to work Scheme
Hotel Incentive scheme
About the role
Your day to day
People
Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
Train colleagues to make sure they deliver with compliance and to the standards we expect
Recommend or initiate any HR elated actions where needed
Guest Experience
Make sure all food and beverage equipment is in operational condition and regularly cleaned
Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs
Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction
Responsible Business
Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with Executive Chef and General Manager
Make sure food and drinks are secure and stored safely - always keep stock replenished to minimise waste
Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment
Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
Financial
Monitor budget and control expenses with a focus on food, beverage and labour costs
Drive promotions that deliver great dining experiences for guests at a good value
Make sure credit and financial transactions are handled in a secure manner
Accountability
This is the top food and beverage job in the hotel. Supervising a large number of team members in one or two food and beverage outlets, kitchens, and may occasionally include banquet facilities that cater to 600 people or less. May oversee one or more subordinate managers or supervisors.
How do I deliver this?
We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all Crowne Plaza hotels.
Crowne Plaza hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
What you will need
Required criteria
- Some college and/or advanced training in food and beverage management
- 2 years of related experience, including supervisory experience, or an equivalent combination of education and experience
- Must speak local language
Desired criteria
- Bachelor’s degree / higher education qualification in Hospitality preferred
Andras Hotels
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments. We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City. Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.
Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members. We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.
Our benefits
What we offer