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Food and Beverage Assistant - Vespers Restaurant

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

We are seeking a reliable and enthusiastic person to become part of our Food & Beverage Team.

Under the leadership of our Assistant Restaurant Manager, Michael Campbell, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.

The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out seven including weekends.

Hours vary to cover a range of morning, evening and weekend shifts.

The rate of pay for this full-time position is £19,565.00 per annum.

In addition to a competitive salary, aligned to your experience, Hastings Hotels offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development. Find out more about our employee benefits click here

Important Information
Location: Culloden Estate and Spa, Bangor Road, Holywood, Northern Ireland, BT18 0EX
Date Posted: 26th May 2023
Closing Date: 4th June 2023
Industry: Hospitality
Job Type: Full time
Salary: £19,565.00

About the role

To be responsible for serving food & beverages for the greatest enjoyment of our guests. To maintain the cleanliness and presentation of the service areas according to Hastings Standards.

 

  • To serve food and beverages to guests ensuring the highest standard of service and that all guest needs and expectations are met. Typical tasks include, clearing and setting tables, taking orders, serving food and beverages and taking payments.  

  • To ensure all cash, charges, floats and till procedures are carried out correctly

  •  Greeting guests and responding to their queries

  • To ensure all equipment and materials are used in the correct manner and any problems are reported immediately

  • To always maintain the security of stock areas, immediately reporting any breaches.

  •  To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.

  • To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.

  • To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.

  • To comply with all health, safety and hygiene policies and procedures.

  • Any other duties as required by management.

 

About You

We would love you to have some similar previous experience, but this is not essential as our Food and Beverage Team will provide you with full training.

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What you will need

Required criteria

  • Good Command of English Language
  • Right to Work in the United Kingdom
  • Must be educated to GCSE level or the equivalent with grades A-C in English and Maths
  • Must have excellent communication and basic numeracy skills
  • Must have a professional appearance

Desired criteria

  • Previous experience serving food and beverages

Professional skills you’ll need for this job opportunity

Bar Service

Bar Service

Exceptional Customer Service Skills

Exceptional Customer Service Skills

Responding to Customer Needs

Responding to Customer Needs

Exceeding Customer Expectations

Exceeding Customer Expectations

Hastings Hotels

Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.

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Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, two stand-alone grill bar/restaurants and two luxury spas. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

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Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry.

Our benefits

We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.

Vacation, Paid time off

Retirement plan and/or pension

Employee development programs

Employee discounts

Cycle to work

Competitive salary

Event tickets

Preferential room rates

Family and friends rates

Discount on meals purchased

Discount on spa treatments or products

Long service recognition

Free meals during shifts

Free parking or Discounted parking

Employee Assistance Scheme

Wellbeing Scheme

Social Opportunities

Employee of the Month

Food and Beverage Assistant - Vespers Restaurant

Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.